Service Advisor

Holiday Automotive, Inc.; Fond du Lac (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

5-day work week

Accelerated Paid Time Off (PTO) Schedule

Ample Medical, Dental, and Vision insurance Options

Locally-managed 401(k) Program with Company Contribution

Health Savings Account with Company Contribution

Flex Spending Options

Life and Disability Insurance Options

Accident, Critical Illness, and Hospital Indemnity Insurance Options

Employee Discounts on Vehicles, Services, Parts, and Accessories

On-going Training and Education

Professional Respect of a Caring, Innovative Leadership Team

Fun Treats from Time-to-Time

Job summary

Holiday Automotive, Inc. is seeking a Service Advisor to join their team in Fond du Lac, Wisconsin. This customer-facing position requires excellent communication skills to ensure a smooth experience for both guests and technicians. The ideal candidate will be organized, friendly, and capable of multitasking while maintaining a strong focus on customer satisfaction.

Benefits include a 5-day work week, flexible PTO, comprehensive health insurance options, and employee discounts on vehicles and services. Training and a supportive leadership team are also part of the experience.

Qualifications

• Experience in a Service Advisory Role is a plus.

Responsibilities

• Welcomes Customers Promptly and Genuinely
• Clearly Documents Vehicle Concerns as Described by the Customer
• Determines Needs and Recommends Vehicle Maintenance
• Prepares and Presents Service Estimates
• Establishes and Communicates Next Steps
• Monitors the Progress of Each Vehicle: Updating Customers Frequently
• Verifies that Final Invoice Matches Work Performed on the Repair Order
• Presents and Explains Completed Work and Charges to Customers

Skills

Kind and Friendly Demeanor

Organized and Able to Multitask

General Automotive Knowledge and Enthusiasm

Job description

The Service Advisor is a customer-facing team member who communicates directly with both guests and technicians to ensure smooth, understandable, and positive experiences in the quick service area. General maintenance is not only important to keep a vehicle running properly, but it nurtures the customer’s relationship with the dealership. This position has great variety, fun people, and a lively pace.

Holiday Automotive is an award-winning, family-owned company that is known for upbeat employees who embody a culture of exceptional customer outcomes. We believe that genuine, engaged, ambitious and friendly team members are the engine of our success. Our business thrives on an environment that empowers individuals, recognizes performance, and encourages a healthy work-life balance. All of this is key to our success and stability, but we wouldn’t have happy, long-term employees without taking care of them with strong income and generous benefits.

Enjoy Benefits Including

• 5-day work week
• Accelerated Paid Time Off(PTO) Schedule
• Ample Medical, Dental, and Vision insurance Options
• Locally-managed 401(k)Program with Company Contribution
• Health Savings Account with Company Contribution
• Flex Spending Options
• Life and Disability Insurance Options
• Accident, Critical Illness, and Hospital Indemnity Insurance Options
• Appealing Employee Discounts on Vehicles, Services, Parts, and Accessories
• On-going Training and Education
• The Professional Respect of a Caring, Innovative Leadership Team
• Gillie Cookies and Other Fun Treats from Time-to-Time

Responsibilities

• Welcomes Customers Promptly and Genuinely
• Clearly Documents Vehicle Concerns as Described by the Customer
• Determines Needs and Recommends Vehicle Maintenance
• Prepares and Presents Service Estimates
• Establishes and Communicates Next Steps
• Monitors the Progress of Each Vehicle: Updating Customers Frequently
• Verifies that Final Invoice Matches Work Performed on the Repair Order
• Presents and Explains Completed Work and Charges to Customers

Qualifications

• A Kind and Friendly Demeanor
• Experience in a Service Advisory Role is a Plus
• Organized and Able to Multitask
• General Automotive Knowledge and Enthusiasm are Helpful