Service Department Administrate Assistant

Fred Beans Automotive Group; Mechanicsburg (Cumberland County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Employee discounts on vehicles, parts,

service

Job summary

Fred Beans Kia of Mechanicsburg is seeking a friendly, organized Service Administrative Assistant to join our busy service team. You will welcome customers, schedule service appointments, and handle routine maintenance communications in a fast-paced environment.

The role emphasizes strong communication, attention to detail, and proficiency with dealership software, with opportunities for training and growth within a family-owned company recognized for excellent workplace culture.

Qualifications

• Previous administrative or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning dealership software.
• Ability to multitask in a fast-paced environment.
• Positive attitude and a willingness to work as part of a team.
• Automotive dealership experience is a plus, but not required.

Responsibilities

• Welcome customers and provide exceptional customer service.
• Schedule service appointments and confirm upcoming visits.
• Contact customers regarding routine maintenance, recalls, and service campaigns.
• Maintain accurate customer information within our dealership systems.
• Answer incoming phone calls and assist with service-related questions.
• Follow up with customers and document all interactions.
• Assist with rental vehicle paperwork and other administrative tasks as needed.
• Support the Service Department to ensure a smooth and efficient customer experience.
• Help maintain a clean, organized, and professional work environment.

Skills

Strong communication

Organization

Computer skills

Multitasking

Team player

Automotive dealership experience (nice

Tools

Dealership software

Job description

Brief Description

Fred Beans Kia of Mechanicsburg is looking for a friendly, organized, and customer-focused Service Administrative Assistant to join our busy service team. If you enjoy helping customers, staying organized, and working in a fast-paced environment, we'd love to meet you!

Join Fred Beans Automotive Group, voted Best Places to Work 8 years running and Healthiest Employers for 2021 and 2022!

What You'll Do

• Welcome customers and provide exceptional customer service.
• Schedule service appointments and confirm upcoming visits.
• Contact customers regarding routine maintenance, recalls, and service campaigns.
• Maintain accurate customer information within our dealership systems.
• Answer incoming phone calls and assist with service-related questions.
• Follow up with customers and document all interactions.
• Assist with rental vehicle paperwork and other administrative tasks as needed.
• Support the Service Department to ensure a smooth and efficient customer experience.
• Help maintain a clean, organized, and professional work environment.

What We're Looking For

• Previous administrative or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning dealership software.
• Ability to multitask in a fast-paced environment.
• Positive attitude and a willingness to work as part of a team.
• Automotive dealership experience is a plus, but not required.

Why You'll Love Working at Fred Beans

• Competitive pay.
• Health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Employee discounts on vehicles, parts, and service.
• Ongoing training and opportunities for career advancement.
• Family-owned and operated company with over 50 years of success.
• Named one of the Best Places to Work year after year!

Requirements

• Fred Beans Automotive is an equal opportunity and veteran friendly employer.