Service Dept Admin Assistant - Customer-Focused & Organized

Mt. Washington Pediatric Hospital; Sporting Hill (PA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Employee discounts on vehicles, parts,

Job summary

Fred Beans Kia of Mechanicsburg is seeking a friendly, organized Service Administrative Assistant to join our busy service team. You will welcome customers, schedule appointments, and maintain accurate records while supporting a fast-paced service department.

Join a family-owned automotive group with a long-standing reputation for employee care and ongoing training. Competitive pay and benefits are provided, with opportunities for career advancement within the Fred Beans network.

Qualifications

• Previous administrative or customer service experience preferred.
• Strong communication and interpersonal skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning dealership software.
• Ability to multitask in a fast-paced environment.
• Positive attitude and teamwork.
• Automotive dealership experience is a plus, but not required.

Responsibilities

• Welcome customers and provide exceptional customer service.
• Schedule service appointments and confirm upcoming visits.
• Contact customers regarding routine maintenance, recalls, and service campaigns.
• Maintain accurate customer information within our dealership systems.
• Answer incoming phone calls and assist with service-related questions.
• Follow up with customers and document all interactions.
• Assist with rental vehicle paperwork and other administrative tasks as needed.
• Support the Service Department to ensure a smooth and efficient customer experience.
• Help maintain a clean, organized, and professional work environment.

Skills

Administrative experience

Customer service

Communication skills

Organization

Attention to detail

Computers & dealership software

Multitasking

Team player

Automotive dealership experience (a+))

Tools

Dealership software

Job description

Fred Beans Kia of Mechanicsburg is seeking a friendly, organized Service Administrative Assistant to join our busy service team. You will welcome customers, schedule appointments, and maintain accurate records while supporting a fast-paced service department.

Join a family-owned automotive group with a long-standing reputation for employee care and ongoing training. Competitive pay and benefits are provided, with opportunities for career advancement within the Fred Beans network.