Service Department Admin & Scheduling Specialist

Dave Syverson Truck Center - Rochester, MN; Rochester (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Dave Syverson Truck Centers in Rochester, MN is seeking an office assistant to support the service department. You will answer calls, respond to emails, and manage paperwork while maintaining clear communication with customers, suppliers and staff.

The ideal candidate has prior experience in an assistant role in a service setting, strong multitasking and organizational skills, and a customer‑focused approach.

Qualifications

• Experience as an office assistant, preferably in a service environment.
• Strong communication with customers, suppliers and staff.
• Ability to multitask and stay organized in a busy shop setting.
• Experience handling phone calls, emails, and paperwork.

Responsibilities

• Administrative Support: provide comprehensive administrative support to the service department, including answering calls, responding to emails, and managing paperwork.
• Customer Service: interact with customers in person and on the phone, assist in scheduling appointments, address inquiries, ensure clients feel well taken care of during service.
• Data Entry: maintain service records, warranty information, and vehicle histories in the database.
• Appointment Scheduling: coordinate with customers and technicians to keep the service bay busy and organized.
• Filing and Documentation: maintain organized records, invoices, and work orders.
• Billing and Invoicing: assist with generating invoices for completed services.

Skills

Administrative Support

Customer Service

Data Entry

Appointment Scheduling

Billing & Invoicing

Communication

Job description

Dave Syverson Truck Centers in Rochester, MN is seeking an office assistant to support the service department. You will answer calls, respond to emails, and manage paperwork while maintaining clear communication with customers, suppliers and staff.

The ideal candidate has prior experience in an assistant role in a service setting, strong multitasking and organizational skills, and a customer‑focused approach.