Service, Delivery & Valet Scheduling Pro

St. Paul Academy and Summit School; Auburn (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

100% Employee-Owned Company (ESOP)

Medical Insurance

401(k) with Company Match

Paid Time Off (PTO)

Professional Development Opportunities

Job summary

Georgia Spa Company in Auburn, GA is seeking a Service, Delivery & Valet Coordinator to manage daily scheduling, customer communication, documentation, and workflow for Service, Delivery and Valet teams.

This role serves as the central point between customers and field operations, schedules technicians, coordinates warranty claims, tracks tickets, and ensures timely updates and smooth completion of every job.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to manage 20–30+ active jobs simultaneously.
• Excellent attention to detail.
• Strong problem-solving and decision-making skills.
• Ability to prioritize work based on urgency and customer needs.
• Basic proficiency with Microsoft Excel, Word, Outlook, or equivalent programs.
• Ability to learn and utilize RB Control Systems and other company software.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls regarding Service, Delivery, and Valet appointments, questions, issues, and concerns.
• Serve as a primary customer contact for scheduling-related matters.
• Gather detailed information regarding service concerns before scheduling.
• Create and maintain accurate service work orders.
• Coordinate delivery and installation of parts when required.
• Monitor aging service tickets and identify jobs requiring additional attention.
• Escalate significant delivery concerns to management.
• Develop efficient daily and future schedules.
• Review incomplete appointments at the end of the day.
• Follow up with customers following delivery when required.
• Coordinate warranty administration and parts coordination.
• Maintain accurate notes regarding parts-related delays and next steps.

Job description

Georgia Spa Company in Auburn, GA is seeking a Service, Delivery & Valet Coordinator to manage daily scheduling, customer communication, documentation, and workflow for Service, Delivery and Valet teams.

This role serves as the central point between customers and field operations, schedules technicians, coordinates warranty claims, tracks tickets, and ensures timely updates and smooth completion of every job.