Service Delivery Tech III, EUS

VF Corporation; Denver (CO); On-site; USD 36,000 - 45,000; Full time

Job summary

VF Corporation is seeking a Service Delivery Technician III to provide end-user services support, enabling VF employees to leverage technology effectively. The role escalates advanced tech support, documents incidents, and ensures timely resolution while delivering excellent customer service.

You will install and support hardware and software, collaborate with IT platforms, maintain inventory, assist with new technology adoption, and participate in a 24x7 on-call rotation including nights and

Qualifications

• 2–5 years of experience in IT support
• AA/BS degree in Computer Science or related field (preferred)
• Excellent verbal and written communication skills
• Willingness to work flexible shifts including nights and weekends

Responsibilities

• Provide end user services support to VF employees.
• Elevate customer service by delivering exceptional support.
• Identify, triage, and resolve technical problems of moderate complexity.
• Install and support company hardware and software.
• Document, track, and monitor issues in the incident system.
• Support conferencing/collaboration technology (Zoom, etc.).
• Maintain stockroom inventory of devices and peripherals.
• Assist users with new technology training and adoption.

Skills

Customer service

Problem solving

Team collaboration

Communication

Flexibility

Education

AA/BS in Computer Science or related field

Tools

Zoom

Local Servers

Local Networks

Job description

At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture - visit VF Careers or www.vfc.com.

What will you do?

A day in the life of a Service Delivery Technician III at VF looks a little like this.

The primary responsibility of the Service Delivery Technician III is to provide end user services support to VF employees that will allow them to efficiently utilize technology to complete their work. The Service Delivery Technician II will provide advanced technical support while accurately utilizing the incident and request management system to respond to customer needs. You will elevate the customer service experience by providing exceptional customer service.

Let’s break down that day-in-the-life a bit more.

• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately, document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment.
• Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
• Provide tech bar type service for face to face engagement with VF associates
• Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc…)
• Hardware configuration and deployment following VF standards
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Other duties as assigned

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 2-5 years of experience and professional achievements.

The foundation skills you will need in this position are:

• Preferably an AA/BS degree in Computer Science or related technology field
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred
• Experience IS/IT environment, technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc.
• Ability to work with peers in collaborate teams
• Excellent verbal and written communication skills
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Available to participate in a 24x7 on call rotation including weekends and holidays

Special Physical and/or Mental Requirements:

• Potential to travel by air and overnight, as required 20% amount of time.
• Lifting and/or bending, lifting 10 lbs of weight.

Now WE have a question for YOU.

Are you in?

Hiring Range:

$25.92 USD - $32.40 USD per hour

Incentive Potential

This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation

You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com. Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at [e-mail]. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.