Service Delivery Tech III, EUS

Vans; Denver (CO); On-site; USD 36,000 - 44,000; Full time

Job summary

VF Corporation is hiring an IT Support Specialist to resolve technical problems for VF associates in a Denver-area location. You will install and support desktops, laptops, printers, VoIP devices, and peripheral equipment, and help maintain an accurate stockroom of devices and accessories.

You will collaborate with IT Platforms and leadership, participate in rotation including nights and weekends, and contribute to 24x7 on-call support.

Qualifications

• AA/BS degree in Computer Science or related field preferred.
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred.
• Experience in IS/IT environment with workstation hardware, printers, network, and mobile devices.
• Excellent verbal and written communication skills.

Responsibilities

• Identify, triage, and resolve technical problems of moderate complexity.
• Document, track, and monitor problems using applicable systems and tools.
• Provide end-user support for computer, applications, system, device, access and hardware issues.
• Assist users with new technology training and face-to-face tech bar engagements.

Skills

IT support

Team collaboration

Strong communication

Flexible shifts

Education

AA/BS in Computer Science or related field

Tools

Zoom

Local Backups

Local Servers

Local Networks

Job description

At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. So, before we get to the job details, take a minute to learn a little more about us – our values and our culture - visit VF Careers or www.vfc.com.

What will you do?

• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately, document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment.
• Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support.
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks).
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership.
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently.
• Provide tech bar type service for face to face engagement with VF associates.
• Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc...).
• Hardware configuration and deployment following VF standards.
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays.
• Other duties as assigned.

What do you need to succeed?

• Preferably an AA/BS degree in Computer Science or related technology field.
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred.
• Experience IS/IT environment, technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc.
• Ability to work with peers in collaborate teams.
• Excellent verbal and written communication skills.
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays.
• Available to participate in a 24x7 on call rotation including weekends and holidays.

Special Physical and/or Mental Requirements

• Potential to travel by air and overnight, as required 20% amount of time.
• Lifting and/or bending, lifting 10 lbs of weight.

Hiring Range

$25.92 USD - $32.40 USD per hour

Incentive Potential

This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation

You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process. Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at [e-mail]. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law. Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.

VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans, The North Face, and Timberland. Founded in 1899, VF is one of the world's largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories, and distribution channels. VF is committed to delivering innovative products to consumers and creating long-term value for its customers and shareholders.

VF s’engage à créer un environnement inclusif qui accueille et valorise les différences parmi tous ses associés, ses clients, ses fournisseurs et les collectivités où nous vivons et exerçons nos activités. Le succès et la croissance continus de VF sont renforcés par des initiatives qui favorisent la diversité à l’échelle mondiale. VF s’engage à offrir l’égalité des chances en matière d’emploi et à traiter ses associés et ses candidats sans discrimination fondée sur la race, la couleur, le sexe, l’âge, l’origine nationale, la religion, l’orientation sexuelle, l’identité ou l’expression de genre, l’état matrimonial, la citoyenneté, un handicap, le statut d’ancien combattant protégé, le statut VIH/sida ou tout autre motif protégé par la loi. VF s’engage à répondre aux divers besoins des personnes en situation de handicap dans des délais raisonnables, conformément aux principes d’autonomie, de dignité, d’intégration et d’égalité des chances. Pour ce faire, VF s’efforcera de cerner, de prévenir et d’éliminer les obstacles à l’accessibilité partout où cela est possible, tout en respectant les exigences en matière d’accessibilité prévues par l’ADA, la LAPHO (AODA) et toute autre réglementation provinciale, étatique ou locale applicable. VF s’engage à assurer l’accessibilité numérique, à se conformer aux Règles pour l’accessibilité des contenus Web (WCAG) 2.1, niveau AA, ainsi qu’à les normes de conception accessible de l’ADA et de la LAPHO (AODA), et à toute autre réglementation applicable. Si vous avez besoin d’une mesure d’adaptation ou si vous avez des questions concernant cet énoncé, veuillez transmettre votre demande à [e-mail].

VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religious...