Service Delivery Tech III, EUS

FashionUnited; Denver, Northern (CO, KY); Hybrid; USD 54,000 - 67,000; Full time

Benefits offered by this job

Incentive plan

Benefits package

Job summary

VF Corporation is seeking a Service Delivery Technician III to provide end-user IT support for VF employees. You will troubleshoot, document, and resolve hardware and software issues, while delivering excellent customer service and supporting our day-to-day IT infrastructure.

Responsibilities include deploying hardware, supporting Zoom and collaboration tools, and maintaining inventory. The role requires flexible shifts, including nights and weekends, with up to 20% travel as needed.

Qualifications

• AA/BS degree in Computer Science or related technology field preferred.
• Technical certifications such as MCSE, MCTS, A+ or Cisco preferred.
• Experience in IS/IT environments with workstation hardware, software and networks.
• Ability to collaborate with peers in team settings.
• Excellent verbal and written communication skills.
• Willingness to work flexible shifts, including nights, weekends and holidays.
• Available to participate in 24x7 on-call rotation including weekends.

Responsibilities

• Identify, triage, and resolve technical problems of moderate complexity.
• Document, track, and monitor problems using incident management systems.
• Provide end-user support for computer, application, system, device, access and hardware issues.
• Accept projects, develop work plans, and ensure timely completion.
• Install and support hardware such as desktops, laptops, printers, VoIP, scanners, tablets and related software.
• Assist IT Platforms (Zoom, backups, servers, networks) as needed for projects and day-to-day operations.
• Maintain inventory of PCs and peripherals and monitor performance against benchmarks.
• Provide training on new technologies to help staff adapt and use tools effectively.
• Deliver tech-bar style face-to-face support for VF associates
• Support conferencing and collaboration technologies (Audio/Visual, Zoom, telephony).
• Configure and deploy hardware per VF standards.
• Meet the requirement for flexible scheduling and on-call duty.

Skills

Technical troubleshooting

Customer service

Interpersonal skills

On-call rotation

Education

AA/BS degree in Computer Science

Tools

Zoom

Local Backups

Local Servers

Local Networks

Job description

Organized in 1899, VF Corporation is a global leader in the design, manufacture, marketing and distribution of branded lifestyle apparel, footwear and accessories. Our highly diversified portfolio of brands spans multiple geographies, product categories, consumer demographics and sales channels. VF relies on its Powerful Brands, Powerful Platforms, One VF approach to business to support its brands, maintain its competitive edge and drives a winning company culture

2. Your ROLE with us

At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.So, before we get to the job details,takea minute to learn a little more about us – our values and our culture - visit VF Careers or www.vfc.com .

What will you do?

A day in the life of a Service Delivery Technician III at VF looks a little like this.

The primary responsibility of the Service Delivery Technician III is to provide end user services support to VF employees that will allow them to efficiently utilize technology to complete their work. The Service Delivery Technician II will provide advanced technical support while accurately utilizing the incident and request management system to respond to customer needs. You will elevate the customer service experience by providing exceptional customer service.

Let’sbreak down that day-in-the-life a bit more.

• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately, document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment.
• Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
• Provide tech bar type service for face to face engagement with VF associates
• Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc...)
• Hardware configuration and deployment following VF standards
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Other duties as assigned

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skillsyou’llneed to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your2-5years of experience and professional achievements.

The foundation skills you will need in this position are:

• Preferably an AA/BS degree in Computer Science or related technology field
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred
• Experience IS/IT environment, technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc.
• Ability to work with peers in collaborate teams
• Excellent verbal and written communication skills
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Available to participate in a 24x7 on call rotation including weekends and holidays

Special Physical and/or Mental Requirements:

• Potential to travel by air and overnight, as required 20% amount of time.
• Lifting and/or bending, lifting 10 lbs of weight.

Now WE have a question for YOU.

Are you in?

Hiring Range

$25.92 USD - $32.40 USD per hour

At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.So, before we get to the job details,takea minute to learn a little more about us – our values and our culture - visit VF Careers or www.vfc.com .

What will you do?

A day in the life of a Service Delivery Technician III at VF looks a little like this.

The primary responsibility of the Service Delivery Technician III is to provide end user services support to VF employees that will allow them to efficiently utilize technology to complete their work. The Service Delivery Technician II will provide advanced technical support while accurately utilizing the incident and request management system to respond to customer needs. You will elevate the customer service experience by providing exceptional customer service.

Let’sbreak down that day-in-the-life a bit more.

• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately, document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment.
• Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
• Provide tech bar type service for face to face engagement with VF associates
• Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc...)
• Hardware configuration and deployment following VF standards
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Other duties as assigned

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skillsyou’llneed to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your2-5years of experience and professional achievements.

The foundation skills you will need in this position are:

• Preferably an AA/BS degree in Computer Science or related technology field
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred
• Experience IS/IT environment, technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc.
• Ability to work with peers in collaborate teams
• Excellent verbal and written communication skills
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Available to participate in a 24x7 on call rotation including weekends and holidays

Special Physical and/or Mental Requirements:

• Potential to travel by air and overnight, as required 20% amount of time.
• Lifting and/or bending, lifting 10 lbs of weight.

Now WE have a question for YOU.

Are you in?

Hiring Range

$25.92 USD - $32.40 USD per hour

Incentive Potential

This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation

You can review a general overview of each benefit program offered, including this year's medical plan rates on www