Service Delivery Specialist

3i People; Lincoln (NE); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading recruitment firm seeks a Service Delivery Expert to manage project deliverables and team coordination in a remote setting. The ideal candidate will possess substantial knowledge of SDLC methodologies and significant experience in project or delivery management, contributing effectively to technical teams and facilitating business requirements. This role emphasizes strong communication and collaboration skills to enhance team outcomes.

Qualifications

• Experience with SDLC methodologies, especially Waterfall.
• Mid-senior level expertise in project management or delivery management.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the coordination of project efforts and manage team workflows.
• Prepare project progress reports and ensure delivery targets are met.
• Facilitate business requirements sessions and coach team members.

Skills

SDLC knowledge - Waterfall

Business Analyst Experience

Project Management

Persuasive communication

Negotiation techniques

Job description

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Title: Service Delivery Expert

Role type: Contract

Location: Remote

Responsibilities:

• Serves as functional lead (coordinates work efforts, assigns work, prepares project/work plans
• Monitors work progress and prepares project progress reports
• Is aligned to priorities for the technical teams and customers, and ensures delivery teamwork supports these
• Management and tracking of commitments
• Provides proactive visibility and effectively communicates delivery targets, commitments and progress
• Understands and monitors team capacity and assignments
• Works to minimize meetings, but when needed, they are well-run and efficient
• Coaches the team to improve collaboration and outcomes
• Manages and coordinates cross team dependencies
• Actively works to identify and manage impediments, and escalates appropriately
• Conduct Scope inquiries and facilitate business requirements sessions as needed
• Consult with leadership on system best practices
• Assist in documentation of business processes, business rules, policies and standards
• Communicate with business and technical team members

Qualifications:

· SDLC knowledge – Waterfall required, agile and other methodologies preferred

· Business Analyst Experience preferred

· Project Management or Delivery Management Experience

· Product Owner experience or knowledge

· Persuasive communication and facilitation techniques

· Excellent written and verbal communication

· Negotiation and productive conflict management

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management

• Industries

  IT Services and IT Consulting

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