Sr Delivery Consultant-Targetprocess

IBM; Boston (MA); Remote; USD 93,000 - 105,000; Full time

Job summary

A leading company is seeking a Delivery Consultant to work with their Apptio TargetProcess product, focusing on customer support, solution design, and implementation of SaaS products. This mid-senior level role requires extensive experience in customer-facing SaaS environments, along with strong problem-solving and technical capabilities. As a part of the team, you will drive successful project outcomes while fostering customer relationships and supporting agile frameworks.

Qualifications

• 5+ years leading customer-facing SaaS implementations.
• Experience with scaled agile frameworks like SAFe.
• Strong presentation and coaching skills.

Responsibilities

• Design and configure TargetProcess solutions based on company needs.
• Collaborate with multiple teams for implementation and training.
• Ensure solutions are structured and deployed correctly.

Skills

Technical problem-solving

Customer interaction

Technical design

Coaching skills

Troubleshooting

Detail-oriented

Education

Bachelor's Degree

Tools

Jira

Tableau

SQL

HTML

Java

Job description

1 week ago Be among the first 25 applicants

Introduction

As an organization, IBM Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

• Growth Mindset
• Dealing with ambiguity and change
• Take ownership and has accountability
• Customer-focused
• Foster an inclusive environment

This role is working on the Apptio TargetProcess product, developing a platform to support companies worldwide in managing their work and processes. The product lifecycle includes:

• Presales: product demonstrations, proof-of-concept initiation, solution design, webinars, conferences, partner collaborations
• Implementation: process mapping, solution design, implementation, proof-of-concept support
• Training: train-the-trainers, workshops, end-user rollout preparation, Q&A sessions
• Customer Success: support, health checks, new solutions implementation

Your Role and Responsibilities

• Apply knowledge of business processes and agile frameworks to help customers refine work models
• Design and configure Targetprocess solutions based on company needs
• Use communication and coaching skills to familiarize users with the tool
• Collaborate with pre-sales, training, support, and development teams
• Ensure solutions are correctly structured, implemented, and deployed
• Act as the primary contact during implementation initiation
• Understand customer needs and goals deeply
• Customize TargetProcess solutions accordingly, including installation, creating views, reports, dashboards, configuring settings, and setting up integrations

This job can be performed from anywhere in the US

Preferred Education

Bachelor's Degree

Required Technical and Professional Expertise

• 5+ years leading customer-facing SaaS implementations/onboarding
• Detail-oriented with a results-driven approach
• Technical problem-solving and customer interaction skills
• Knowledge of scaled agile frameworks like SAFe, LeSS, DoD, Scrum of Scrums; experience as an agile coach is a plus
• Technical capabilities including platform configuration, basic scripting, data models, possibly development or testing experience
• Strong presentation and coaching skills, implementation experience preferred
• Troubleshooting skills for complex process issues
• Ability to multitask effectively

Preferred Technical and Professional Experience

• Experience with data dictionaries, analysis, relational databases
• Proficiency with large data sets, data issues resolution
• Technical design via mockups, programming skills (Java/JSON, HTML, SQL)
• Experience with Jira/ADO, reporting tools like Tableau, SQL/SSRS, KPIs
• Training/certification in SAFe or similar frameworks

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and IT

Industries

• IT Services and Consulting

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Boston, MA $93,000.00-$105,000.00 7 hours ago