Sr Delivery Consultant-Targetprocess

IBM; Austin (TX); Remote; USD 93,000 - 217,000; Full time

Job summary

A leading company in IT Services is seeking an Implementation Specialist for their TargetProcess product. The role involves using business process knowledge and agile frameworks to support clients in managing their work processes efficiently. Candidates should have a Bachelor's degree and at least 5 years of experience in SaaS implementations. This job allows for remote work across the United States.

Qualifications

• 5 years of experience in leading customer-facing SaaS implementations.
• Knowledge in scaled agile frameworks like SAFe and experience as an agile coach.
• Technical capabilities on configurable platforms and basic programming skills.

Responsibilities

• Design and configure solutions for clients based on their needs using TargetProcess.
• Manage customer onboarding and provide training on the system.
• Work with teams to improve product based on customer feedback.

Skills

Customer interaction

Problem solving

Multitasking

Presentation skills

Coaching skills

Troubleshooting

Education

Bachelor's Degree

Tools

Jira

Azure DevOps

Tableau

Job description

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Introduction

As an organization, IBM Apptio has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

• Growth Mindset
• Dealing with ambiguity and change
• Take ownership and have accountability
• Customer-focused
• Foster an inclusive environment

This role is working on the Apptio TargetProcess product. We are developing a platform to support companies across the world in managing their work and processes. The product, sales, and implementation cycle consist of several stages:

• Presales: product demonstrations, proof-of-concept initiation and solution design, webinars and conferences, work with partners
• Implementation: process mapping, solution design and implementation, proof-of-concept support
• Training: train the trainers, hands-on workshops, preparation for the end-users rollout, Q/A sessions
• Customer Success: customer support, health checks, new solutions implementation

Your Role And Responsibilities

Apply knowledge of business processes and agile frameworks to help customers refine their work models and ways of working.

• Employ technical expertise to design and configure TargetProcess solutions according to the desired company process
• Use communication and coaching skills to help users become familiar with the tool, ensure a great experience working with the software, and make sure they benefit from TargetProcess from day one
• Work closely with the pre-sales, training, and support teams, as well as participate in product improvements discussions with the development teams. Implementation can take place online or on-site, depending on customer preferences and global conditions
• Ensure that each client's solution is correctly structured, implemented, and deployed
• Initiate Implementation
• Once the pre-sales team has successfully closed the deal or a new proof-of-concept has been initiated, the Implementation Specialist is responsible for acting as the primary point of contact for the new customer or prospect and initiating the implementation process as quickly as possible
• Discover Customer Needs and Goals
• While receiving a lot of information from the pre-sales team, the implementation specialist delves deeply into the requirements, needs, and desires of the client, collects all the missing information, performs the final mapping of the process and structure, identifies the client's priorities, and determines the implementation success criteria
• Configure TargetProcess Solutions
• Once the customer's primary goals are identified, the Implementation Specialist will use this information to create a custom TargetProcess solution, that is, customize the tool according to the customer's needs. Building a solution involves activities such as installing solutions from templates, creating custom views, reports, dashboards, configuring process parameters, setting up integrations with external tools like Jira, Azure DevOps, etc.

This job can be performed from anywhere in the US

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• 5 years of experience in leading customer-facing implementations/onboarding for a SaaS product.
• Detail and results-oriented approach to meet customers’ needs and ensure successful implementation.
• Ability to solve complex technical problems and skilled in customer interaction.
• Knowledge and experience with scaled agile frameworks (primarily SAFe, additionally LeSS, DoD, Scrum of Scrums, etc.) and experience as an agile coach is a significant advantage.
• Technical capabilities including working on a highly configurable platform, understanding data models, writing basic filters, automation rules, and reading simple JavaScript code. Experience as a developer or tester is a plus.
• Presentation and coaching skills, including delivering training and workshops, and excellent communication skills.
• Troubleshooting skills to solve complex process issues and identify root causes.
• Ability to multitask effectively.

Preferred Technical And Professional Experience

• Experience with data dictionaries, data analysis, relational databases, and working with large data sets.
• Skilled at technical design via mockups, programming skills (Java/JSON, HTML, SQL), experience with work management systems like Jira/ADO, and dashboard design tools like Tableau.
• Training/certification in SAFe or similar frameworks.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management and Information Technology

Industries

• IT Services and IT Consulting

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