Service Delivery Representative

Arvato; Denton (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life Insurance

401(k) with company matching

Paid Time Off and holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement and training

Job summary

Arvato is seeking a Client Services Representative in Denton, Texas, to manage customer accounts and ensure service level agreements (SLAs) are met. The successful candidate will prepare status reports, assist the Account Manager, and handle order management and customer support.

The role requires at least two years of customer service experience and proficiency in Microsoft Office, particularly Excel. The position also offers various employee benefits, including medical and retirement plans.

Qualifications

• At least two years of Customer Service Experience.
• Experience in using Microsoft Office, especially Excel.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage customer accounts and ensure SLAs are met.
• Create deliveries daily and monitor order processing.
• Support account and purchasing teams to troubleshoot order issues.
• Prepare and maintain status reports for clients.

Skills

Customer Service Experience

Microsoft Office (Excel)

Initiative and Flexibility

Education

High School Diploma or equivalent

Job description

Job Description

The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem‑solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

YOUR TASKS

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Coordinate return shipments (e.g., create return labels).
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements.
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

Qualifications

• At least two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
• High School Diploma or equivalent.
• Must display initiative and flexibility to work in a fast‑paced, changing environment.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

Disclosure requirements pertaining to the collection of your personal data

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.