Service Delivery Processing Specialist

Fairygodboss; San Dimas (CA); On-site; USD 31,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement match

Wellness program

Disability insurance

Volunteer time off

Paid holidays

Paid vacation

Job summary

ADP is seeking a tax professional to handle filing original, late original, and amendment returns, researching inquiries, and completing special projects. You will assist in training, update filing records, and maintain communication with internal and external teams.

The role requires a high school diploma and multi-jurisdiction filing experience; a college degree is preferred. Base compensation ranges from $15.00 to $27.98 per hour, with potential bonus or commissions depending on location and

Qualifications

• Thorough knowledge of research and filing procedures and resources.
• Thorough knowledge of the automated tax system.
• Strong analytical and mathematical skills.
• Consistent ability to meet deadlines with accuracy.
• Excellent organizational skills.
• Good written and verbal communication skills.

Responsibilities

• File original, late original, and amendment tax returns timely.
• Research client, agency, and payroll center inquiries and respond professionally.
• Complete special projects as assigned by supervisor.
• Assist in training of new employees and procedures.
• Develop and update current filing/research records and procedures.
• Make telephone contact with internal and external areas.
• Perform other related duties as assigned by management.

Skills

Analytical skills

Mathematical skills

Organizational skills

Communication skills

Overtime availability

Education

High School diploma

College degree preferred

Job description

Responsibilities

• File original, late original, and amendment tax returns timely in accordance with agency, region, and client requirements.
• Research client, agency, and payroll center inquiries and respond in a timely, accurate, and professional manner.
• Complete special projects as assigned by supervisor.
• Assist in training of new employees and procedures.
• Develop and update current filing/research records and procedures.
• Make telephone contact with internal and external areas.
• Perform other related duties as assigned by management.

Success Criteria / Qualifications

• Thorough knowledge of research and filing procedures and resources.
• Thorough knowledge of the automated tax system.
• Strong analytical and mathematical skills.
• Consistent ability to meet deadlines with accuracy.
• Excellent organizational skills.
• Good written and verbal communication skills.
• Availability to work overtime hours during peak seasons upon approval.

Education & Experience

High School diploma is required.

At least 4 quarter ends of multi‑jurisdiction filing experience, or

Military experience, where skills including teamwork, adaptability, organization, and follow‑through will aid in building client relationships, identifying solutions, and achieving success.

A college degree is preferred but not required. What is more important is the ability to perform the job.

Compensation & Benefits

Base salary offers range from $15.00 to $27.98 per hour, depending on location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

• Medical, dental, and vision insurance
• Life insurance
• Matched retirement savings
• Wellness program
• Short‑ and long‑term disability coverage
• Charitable contribution match
• Holidays, personal days, and vacation
• Paid volunteer time off

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. ADP expects its employees to uphold the company’s values with integrity, honesty, and respect in the workplace.