Service Delivery Manager (Fully Remote)

Converge Insurance; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

Converge Insurance is seeking a Delivery Lead to spearhead the Unity platform integration with our Australian carrier partner. You will own the delivery lifecycle from scoping to milestones, ensuring clear partner communication.

You will coordinate cross-functional initiatives across Technology, Operations, Product, Finance, and Customer-facing teams, aligning priorities and managing dependencies to deliver value.

Responsibilities

• Lead the full delivery lifecycle of the Unity platform integration with our Australian carrier partner, managing scope, milestones, and partner communication.
• Coordinate cross-functional internal projects across Technology, Operations, Product, Finance, and Customer-facing teams, aligning priorities and managing dependencies.
• Establish delivery governance, monitor KPIs and SLAs, and drive post-implementation improvements to standardize processes.

Job description

• Lead the full delivery lifecycle of the Unity platform integration with our Australian carrier partner, managing scope, milestones, and partner communication.
• Coordinate cross-functional internal projects across Technology, Operations, Product, Finance, and Customer-facing teams, aligning priorities and managing dependencies.
• Establish delivery governance, monitor KPIs and SLAs, and drive post-implementation improvements to standardize processes.