Service Delivery Manager (Dayton)

Eliassen Group; Enon (OH); On-site; USD 89,544 - 103,320; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Eliassen Group is seeking a Service Delivery Manager to enhance Network Services for clients. This role requires strong problem-solving and communication skills, with responsibilities including managing team relationships and ensuring service delivery excellence. Ideal candidates will have a Bachelor's degree and a solid understanding of networking principles.

Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Experience in a large enterprise preferred.
• Basic to intermediate understanding of networking technologies.

Responsibilities

• Manage relationships between the Networking team and customers.
• Communicate resolutions clearly to the business.
• Ensure efficient service delivery through best practices.

Skills

Analytical skills

Organizational skills

Communication skills

Problem-solving skills

Attention to detail

Education

Bachelor’s Degree in Computer Science or similar field

Tools

ServiceNow

Job description

This range is provided by Eliassen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65.00/hr - $75.00/hr

Direct message the job poster from Eliassen Group

Technical Recruiter @ Eliassen Group | Talent Acquisition Expert

Our World Class Client (or Eliassen Group) is seeking a Service Delivery Manager who is comfortable working in a challenging and diverse environment to assist with delivering outstanding Network Services to the business. You will also serve as a direct support contact to internal team members and external clients via phone, email, chat or in person. Candidates should be self-motivated and have excellent analytical, organizational and communication skills. They must be a strong team player able to collaborate with others.

Rate Range: $65.00 - $75.00/hour (DOE) + W2 (Health, Dental, Vision, 401k)

“Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.”

“W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.”

Requirements:

1. Manage relationships between the Networking team and its customers (internal and external)
2. Strong diagnostic and problem-solving skills
3. Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts
4. Research and creativity to identify a solution to the issue or problem
5. Ability to communicate resolutions in a simple, easy to understand manner to the business
6. Verbal and written – via phone, email, chat, etc.
7. Must be able to clearly communicate status updates
8. Must be able to describe technical items to non-technical users
9. Ability to help a team member or customer in real-time while performing other tasks
10. Passionate about customer support
11. Attention to detail – good organizational and time management skills
12. A deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
13. Experience managing 3rd Party Network Service Providers
14. Understanding of network fundamentals

Education and Experience:

1. Bachelor’s Degree or Equivalent Work Experience, in Computer Science, MIS, or a similar field
2. Previous experience in a large Enterprise is preferred
3. Basic to Intermediate technical understanding of networking and wireless technologies
4. Experience using ServiceNow

For immediate consideration, email your MS Word resume to [e-mail].