IT Service Management Engineer (28033)

Dahl Consulting; Eagan (MN); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Dahl Consulting is seeking an IT Service Management Engineer to design and implement ITSM solutions, collaborate with stakeholders, and mentor junior team members. This full-time position offers a competitive hourly pay range of $55-$65, with opportunities for workflow automation and cloud computing technologies. Join a dynamic team in the insurance industry and contribute to optimizing IT service management processes.

Qualifications

• 3+ years of related professional experience.
• Knowledge of ITSM tools and processes.
• Experience in workflow automation.

Responsibilities

• Design, document and implement/configure ITSM solutions.
• Collaborate with stakeholders to optimize workflows.
• Monitor and analyze KPIs and ITSM metrics.

Skills

Analytical skills

Problem-solving

Communication skills

Workflow automation

Mentoring

Cloud computing

DevOps practices

Tools

Team Dynamix (TDX)

Jira

ServiceNow

Job description

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This range is provided by Dahl Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55.00/hr - $65.00/hr

Compensation: $55.00-$65.00 per hour

Contract to Hire

What you’ll do as the IT Service Management Engineer:

1. Design, document and implement/configure ITSM solutions, ensuring alignment with organizational needs.
2. Collaborate with stakeholders to develop innovative solutions and optimize workflows.
3. Automate workflows and processes to improve efficiency and scalability.
4. Develop requirements for integrating ITSM platforms with other enterprise systems.
5. Guide IT staff and end-users on ITSM tools and processes.
6. Monitor and analyze KPIs and ITSM metrics to identify improvements.
7. Mentor junior team members and provide technical guidance.
8. Occasional after-hours support and weekend work based on the on-call rotation.

What you’ll bring to the IT Service Management Engineer role:

1. 3+ years of related professional experience.
2. Knowledge of ITSM tools (e.g., Team Dynamix (TDX), Jira, ServiceNow) and processes (incident, change, release, configuration).
3. Strong analytical, problem-solving and communication skills.
4. Ability to interact professionally with a diverse group, including business stakeholders and leadership.
5. Experience in workflow automation or processes to improve efficiency.
6. Experience in analyzing metrics and executing where improvements are visible.
7. Experience in mentoring others.
8. Familiarity with cloud computing technologies.
9. Ability to work independently, as well as collaboratively within a team.
10. Ability to persevere in the face of resistance or setbacks.
11. Knowledge of DevOps practices and tools.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Insurance

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