Service Delivery Manager, Cloud Benefits Solutions

godirect; Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Benefitfocus, Inc. (a Voya company) seeks a Service Delivery Manager to lead end-to-end delivery of technical solutions and services for clients. The role partners with CRM, internal teams and vendor partners to ensure successful outcomes and continuous improvement.

The position is based near Charleston, SC, with onsite presence up to 2 days per week to support team priorities. You will develop an understanding of clients’ business needs, drive innovations, monitor performance metrics, and

Qualifications

• 3-5 years of experience in service delivery or related roles.
• Experience leading service delivery teams.
• Knowledge of industry-standard service delivery methodologies.

Responsibilities

• Oversee end-to-end service delivery to clients.
• Collaborate with CRM, internal teams and external partners.
• Ensure services meet contractual obligations and SLAs/OLAs.
• Monitor service performance metrics and drive improvements.
• Provide guidance and leadership to team members.

Skills

Service delivery

Account management

Team leadership

Client relationship

SLAs/OLAs

Education

Bachelor's degree

Job description

Benefitfocus, Inc. (a Voya company) seeks a Service Delivery Manager to lead end-to-end delivery of technical solutions and services for clients. The role partners with CRM, internal teams and vendor partners to ensure successful outcomes and continuous improvement.

The position is based near Charleston, SC, with onsite presence up to 2 days per week to support team priorities. You will develop an understanding of clients’ business needs, drive innovations, monitor performance metrics, and