Global Service Delivery Manager

Gamma Phi Omega International; Chesterfield (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellness plans

Retirement contribution

Paid vacation/holidays

Job summary

Gamma Phi Omega International is seeking an experienced Global Service Delivery Manager in Chesterfield, Missouri. You will manage and deliver services supporting multiple business domains, collaborating closely with development teams and project stakeholders.

Your role involves organizing delivery teams, monitoring service performance, and assessing risks while ensuring service continuity. A background in IT and over 5 years of experience in IT project management is crucial.

The position offers various benefits, including health and wellness plans and paid vacation.

Qualifications

• 5+ years of experience in managing delivery teams in Information Technology projects.
• Good understanding of Agile Methodologies, SDLC process and project delivery phases.
• Experience in working in an agile environment.

Responsibilities

• Organize delivery teams within structure and process to ensure service delivery.
• Define responsibilities and communication flow within service delivery organization.
• Monitor staffing and cost. Prepare hiring plans to secure service delivery capability.

Skills

Project management

Leadership

Agile methodologies

Communication skills

Resource planning

Education

Bachelor's degree in a technical or business management field

Job description

Location: Chesterfield, Missouri, United States. Requisition Number: 45871.

A Day In The Life

We are looking for an experienced Global Service Delivery Manager to join the Global Operations Team in the Business Technology (BT) organization. The Global Service Delivery Manager will be responsible for managing and delivering services in the scope of building, maintaining, and enhancing internal software supporting multiple business domains. This role will partner closely with development teams (internal and external), administrators and operations specialists, project stakeholders and business users. Their role will report to the Global Applications & Managed Service Operations Leader.

What You’ll Be Doing

• Organize delivery teams within structure and process to ensure service delivery.
• Define responsibilities and communication flow within service delivery organization.
• Monitor issues and bottlenecks in the service delivery process, propose and execute improvements.
• Collect and present metrics about service groups' performance and efficiency.
• Work closely with Product Owners, Scrum masters and other stakeholders to understand needs and provide necessary tweaks to service delivery organization.
• Collaborate on roadmaps and coordinate resources around work entrusted to the group.
• Monitor staffing and cost. Prepare hiring plans to secure service delivery capability.
• Ensure service continuity with focus on continuous improvement.
• Assess, communicate, and mitigate risks with elaborate mitigation strategies.

Skills/Experience Requirements

• Bachelor's degree in a technical or business management field (Suggested: IT background, IT hands‑on experience).
• 5+ years of experience in managing delivery teams in Information Technology projects.
• Strong capabilities in area of project management and leadership.
• Experienced in managing multiple projects at the same time.
• Experienced in managing technical resources, team building and resource planning.
• Experienced on project planning activities as well as monitoring/reporting progress.
• Good understanding of Agile Methodologies, SDLC process and project delivery phases.
• Experience in working in agile environment and scrum projects.
• Solid understanding of scrum roles and principles (Suggested: experience in Scrum Master or Product Owner role).
• Strong communication skills with comfort in speaking with all roles involved in the project.
• English fluency in speaking and writing.
• Demonstrated experience of working in a non-hierarchical culture of collaboration, transparency, safety, and trust.

Benefits

Bunge offers a variety of benefits including health and wellness plans, retirement contribution and paid vacation/holidays.