Service Delivery Manager

Milestone Technologies, Inc.; Texas; On-site; USD 110,000 - 160,000; Full time

Job summary

Milestone Technologies, Inc. is seeking an IT Software Delivery Manager to coordinate, plan, track, and manage enterprise-scale projects and complex integrations. The role ensures on-time, on-budget delivery with quality, defining processes and ownership for after-project support.

Experience with SDLC, Agile and Waterfall, and collaboration with Product Owners is essential. You will report progress, manage budgets, and align teams across portfolios to achieve product vision.

Qualifications

• 5+ years as Delivery Manager/PM delivering complex large-scale projects.
• Proven delivery track record across business and IT.
• Strong SDLC knowledge; experience with Agile and Waterfall.

Responsibilities

• Drive large-scale projects with stakeholders to deliver on objectives.
• Create and maintain PM artifacts (plans, WBS, budgets, forecasts, resource tracking, schedules).
• Allocate resources and remove impediments to keep momentum.
• Coordinate release plans with Product Owners from a technology perspective.
• Report delivery status to leadership and stakeholders.

Skills

Delivery management

Cross-functional leadership

Agile & Waterfall

SDLC knowledge

Resource management

Financial controls

Google Workspace

Smartsheet

Stakeholder communication

Education

Bachelor's degree in CS/MIS/Engineering

Tools

SAP

Oracle Financials

IBM iSeries

ServiceNow PPM

Smartsheet

Google Workspace

Job description

Milestone Technologies is looking for an IT Software Delivery Manager with experience coordinating, planning, tracking, and managing projects involving enterprise scale platforms and complex integrations. This role leads technical, enterprise level initiatives by providing direction, and executing project work-streams and follow-up to ensure projects are delivered within scope, on time, and within budget. The DM ensures requirements are met and completed while meeting quality for operations and establishing documented processes and service ownership for after the project ends. This position leads to using a variety of project management practices, including waterfall and agile, to help the team keep a delivery and learning cadence that remains focused on delivering value against the product vision. The DM supports the ability of the team to deliver value by performing outward-facing tasks such as financial tracking, stakeholder relationships (supporting the product owner), and reporting to a wider organization.

How You Will Make a Difference:

• Drives large-scale projects and collaborates with employees, leadership, clients, and other internal and external stakeholders
• Creates and maintains project management artifacts (e.g., plans, WBS, budgets, forecasts, resource tracking, schedules, change requests) and ensures the project requirements are defined and the project teams meet the project objectives
• Allocates resources and provides teams with the necessary support to address impediments.
• Works with Product Owners to plan release schedules from the technology perspective (e.g., coordinate teams for delivery against release schedule)
• Works with stakeholders to create high-level preliminary release and project delivery plans for product features
• Manages delivery team metrics to evaluate progress against delivery milestones
• Aggregates individual product team status into portfolio-level risks, assumptions, and interdependencies
• Reports on overall delivery status to program leadership and various stakeholders
• Ensures effective communication, collaboration and team engagement in initiatives that cut across portfolios and products
• Establishes and organizes application development plans that align with the goals and strategies
• Applies standard techniques and tools to carry out analysis and performance monitoring activities for specified products
• Supports problem resolution, resolves issues and acts on feedback and usage of in-life products.
• Provides input to the requirements baseline
• Investigates, manages, and applies authorized requests for changes to baselined requirements, in line with change management policy
• Sets clear expectations for self and others and takes appropriate actions to ensure obligations are met

What You Will Need to Succeed:

• Minimum 5 years of experience as a Delivery Manager and/or Program/Project Manager delivering complex large-scale projects
• Proven track record for the successful delivery of projects and working cross-functionally with business and IT
• Strong process knowledge of SDLC and experience leading teams using Agile and Waterfall
• Ability to create and manage detailed project plans showing the critical paths, dependencies, constraints, and resource assignments
• Understands Resource Management and the value of resource management and may practice one or more behaviors associated with the skill
• Experience working with Financial Control systems such as SAP, Oracle Financials, IBM iSeries, and various Material Management systems
• Working knowledge of ServiceNow Project Portfolio Management module
• Proficient with Google collaboration applications: email, spreadsheet, document, presentation
• Experience with Smartsheet for project scheduling
• Bachelor's degree, preferably in a technical field (CompSci, MIS, Engineering)