Service Delivery Leader

Ladders; United States; Remoto; USD 128.000 - 207.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote-friendly work environment

Lead a diverse team

Engagement with C-suite leaders

Access to advanced security products

Enterprise-scale environments

Descrizione del lavoro

Ladders is seeking a Service Delivery Leader to drive high-touch post-sales service delivery for our largest strategic customers in security-focused environments. You will partner with internal teams and customer stakeholders to align expectations, drive adoption, and deliver measurable customer value.

You will translate customer needs into actionable plans, resolve escalations, and support growth through trusted relationships, working in a remote-friendly, enterprise-scale setting.

Competenze

• 7+ years in customer-facing service engagement management.
• Experience delivering large technology programs in Network Security, Cloud Security, or Security Operations.
• Proven ability to navigate complex organizations and mediate conflict.
• Exceptional communication skills for technical presentations.
• PMP certification and proficiency in CRM tools are advantageous.

Mansioni

• Manage relationships with organization’s largest strategic customers.
• Serve as the primary post-sales contact, guiding customers through their product journey.
• Collaborate with clients and internal teams across various security domains.
• Oversee customer lifecycle activities including strategic planning and deployment.
• Translate customer security needs into actionable success plans.
• Partner with Sales to develop success plans and identify expansion opportunities.
• Handle customer escalations, balancing expectations and negotiating resolutions.

Conoscenze

Customer engagement

Security program delivery

PMP certification (adv)

CRM tools

Strumenti

CRM tools

Descrizione del lavoro

For our client, we are seeking a Service Delivery Leader to join the team of a leader in the Enterprise Technology space. This role will lead high-touch post-sales service delivery for the organization’s largest strategic customers, ensuring strong engagement across complex, security-focused environments. You will partner closely with internal teams and customer stakeholders to align expectations, drive adoption, and deliver measurable customer value. The position also plays a key role in translating customer needs into actionable plans, resolving escalations, and supporting growth through trusted customer relationships.

Location: Remote

Compensation: $127,800 – $206,800 annually

Responsibilities

• Manage relationships with the organization’s largest strategic customers
• Serve as the primary post-sales contact, guiding customers through their product journey
• Collaborate with clients and internal teams across various security domains
• Oversee customer lifecycle activities including strategic planning and deployment
• Translate customer security needs into actionable success plans
• Partner with Sales to develop success plans and identify expansion opportunities
• Handle customer escalations, balancing expectations and negotiating resolutions

Qualifications

• 7+ years in customer-facing service engagement management
• Experience delivering large technology programs in Network Security, Cloud Security, or Security Operations
• Proven ability to navigate complex organizations and mediate conflict
• Exceptional communication skills for technical presentations
• PMP certification and proficiency in CRM tools are advantageous

Benefits

• Remote-friendly work environment
• Opportunity to lead a diverse team of professionals
• Engagement with C-suite leaders and strategic accounts
• Focus on maximizing customer value and satisfaction
• Access to advanced security product offerings and technologies

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.