Technology Delivery Lead

NPAworldwide; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

NPAworldwide is seeking a delivery leader to align technical teams and business stakeholders to deliver dependable security services in a complex enterprise environment.

You will own the delivery relationship, guide security professionals, and translate business priorities into execution plans while maintaining trust and clear communication across locations.

Qualifications

• Five+ years of experience managing technical service delivery or complex technology programs.
• Experience with cybersecurity services or security operations in enterprise environments.
• Proven ability to lead specialist teams across multiple stakeholder groups.
• Technical fluency to discuss delivery challenges with practitioners and explain business implications to senior leaders.
• Strong judgment balancing service commitments, resources, and changing priorities.
• Experience coordinating teams across locations and driving issues to resolution.
• Collaborative leadership with clear ownership.

Responsibilities

• Lead day-to-day service delivery, keeping commitments, resources, and priorities aligned.
• Serve as primary contact for delivery, building relationships with client stakeholders.
• Guide technical specialists, establish accountability, remove barriers to progress.
• Coordinate distributed teams and maintain communication and handoffs.
• Manage delivery risks and escalations, bringing the right people together to resolve issues.
• Provide clear reporting on service performance, outstanding concerns, and upcoming decisions.
• Identify improvements to delivery processes, governance, and team effectiveness.

Skills

Technical delivery

Cybersecurity services

Stakeholder management

Technical fluency

Prioritization

Cross-location coordination

Leadership

Job description

Job Description

Our client is seeking a delivery leader who can bring technical teams and business stakeholders together to deliver dependable security services in a complex enterprise environment.

Our client is seeking a delivery leader who can bring technical teams and business stakeholders together to deliver dependable security services in a complex enterprise environment.

Youll own the delivery relationship, guide a team of security professionals, and turn business priorities into clear execution plans. This role suits someone who earns client trust, asks informed technical questions, and keeps teams moving when priorities compete.

Youll work closely with technology and business leaders to establish expectations, address delivery challenges, and improve service performance. Your impact will come through stronger execution, effective communication, and a team that understands what success looks like.

Responsibilities Include

• Lead day-to-day service delivery, keeping commitments, resources, and priorities aligned.
• Serve as the primary contact for delivery matters, building productive relationships with client stakeholders.
• Guide technical specialists, establish accountability, and remove barriers to progress.
• Coordinate distributed teams and maintain consistent communication and effective handoffs.
• Manage delivery risks and escalations, bringing the right people together to resolve issues.
• Provide clear reporting on service performance, outstanding concerns, and upcoming decisions.
• Identify practical improvements to delivery processes, governance, and team effectiveness.

Qualifications

• Five or more years of experience managing technical service delivery or complex technology programs.
• Experience working with cybersecurity services or security operations in an enterprise environment.
• A record of leading specialist teams while managing expectations across multiple stakeholder groups.
• Technical fluency sufficient to discuss delivery challenges with practitioners and explain their business implications to senior leaders.
• Strong judgment when balancing service commitments, resource constraints, and changing priorities.
• Experience coordinating teams across locations and driving issues through resolution.
• A collaborative leadership style and a clear sense of ownership.

Consulting or managed services experience would be valuable.

Why Is This a Great Opportunity?

This position offers meaningful ownership of both team performance and the client experience. Youll work directly with senior stakeholders, influence how services are delivered, and see the results of your decisions in day-to-day operations.

Its an opportunity for a technically credible delivery leader who enjoys developing people, solving operational challenges, and building lasting client confidence.

large existing client base