Customer Service Leader: Growth, Training & Delivery

Arsenault; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading manufacturing firm in San Antonio is seeking a Customer Service Manager to enhance customer satisfaction and operational efficiency. The role involves developing procedures, coaching team members, and generating performance metrics. Ideal candidates will have over 5 years of management experience in a manufacturing environment, preferably in the pharmaceutical industry, with strong leadership and organizational skills. The company emphasizes a customer-focused approach and continuous improvement.

Qualifications

• 5+ years of experience in customer service management in a manufacturing environment, preferably in pharmaceutical printing.
• Proven ability to provide high quality support and results through others.
• Strong decision-making, organization, and record-keeping skills.

Responsibilities

• Develops and implements procedures for the Customer Service Department.
• Sets performance standards and coaches team for high performance.
• Generates monthly metrics and performance indicators.

Skills

Customer-focused support

Leadership ability

Coaching and counseling skills

Problem-solving skills

Time management

Education

5 years of customer service management experience

Tools

Microsoft Office

Job description

A leading manufacturing firm in San Antonio is seeking a Customer Service Manager to enhance customer satisfaction and operational efficiency. The role involves developing procedures, coaching team members, and generating performance metrics. Ideal candidates will have over 5 years of management experience in a manufacturing environment, preferably in the pharmaceutical industry, with strong leadership and organizational skills. The company emphasizes a customer-focused approach and continuous improvement.