Service Delivery Lead, Operations & Technical Support

Summit Human Capital; Campbell (CA); On-site; USD 180,000 - 210,000; Full time

Job summary

Summit Human Capital is seeking a Service Delivery Lead - Operations, Technical Support & Customer Engagement to ensure reliable service delivery for a critical Energy & Utilities client. You will act as the primary liaison between internal engineering teams and customer technical stakeholders.

Responsibilities include leading incident management, coordinating troubleshooting sessions, and guiding upgrades and releases while improving performance, reliability, and scalability.

Qualifications

• Experience leading technical discussions with customer IT, infrastructure, and operations teams.
• Ability to analyze application, system, and infrastructure issues.
• User-level administration of enterprise IT systems and platforms.
• Working knowledge of Unix/Linux operating systems.
• Exposure to cloud platforms (Azure and AWS).
• Basic SQL skills for troubleshooting and data validation.
• Excellent verbal, written, and presentation skills.

Responsibilities

• Lead operational support and service delivery activities for customer environments.
• Serve as the primary point of contact for customer technical teams regarding operational matters.
• Facilitate technical discussions, coordinate troubleshooting, root cause analysis, and resolution.
• Manage critical incidents and service escalations from identification through resolution.
• Plan, coordinate, and support software upgrades and release activities.
• Review customer infrastructure environments and recommend improvements to performance, reliability, and scalability.
• Prepare and present service reports, KPI dashboards, and operational metrics.
• Coordinate on-call support for critical incidents.

Skills

Leadership

Technical discussions

Issue analysis

Unix/Linux administration

SQL basics

Communication skills

Tools

Azure

AWS

Job description

Summit Human Capital is seeking a Service Delivery Lead - Operations, Technical Support & Customer Engagement to ensure reliable service delivery for a critical Energy & Utilities client. You will act as the primary liaison between internal engineering teams and customer technical stakeholders.

Responsibilities include leading incident management, coordinating troubleshooting sessions, and guiding upgrades and releases while improving performance, reliability, and scalability.