Service Delivery Lead - Customer Excellence & Ops

SUEZ; Nebraska; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Health & wellbeing programs

Career development opportunities

Job summary

SUEZ in Nebraska is seeking an Assistant Service Delivery Manager to lead our client-facing operations, ensuring safe, compliant, efficient and high-quality service. You will work with the Senior Service Delivery Manager and teams to deliver reliable, responsive support and clear communication with customers.

Key responsibilities include coaching supervisors, monitoring performance, addressing issues promptly, and driving continuous improvement across the operation.

Qualifications

• Proven experience in a management or senior supervisory role.
• Experience in Waste/Transport/Logistics operations advantageous.
• Strong leadership and accountability.
• Excellent communication, both written and verbal.
• Full driving licence is essential.

Responsibilities

• Lead and support operational teams to deliver excellent customer service.
• Monitor service performance and customer KPIs.
• Identify and resolve service failures quickly.
• Drive a right-first-time approach across the operation.
• Ensure customer issues are communicated and resolved effectively.
• Work closely with Customer Service and Commercial teams.
• Manage resources to meet customer and operational requirements.
• Develop and support supervisors and operational colleagues.
• Drive continuous improvement across the operation.
• Support employee relations and performance management.
• Challenge poor performance and drive accountability.
• Deputise for the Senior Service Delivery Manager when required.

Skills

Leadership

Customer service

Communication

Analytical skills

Team development

Problem solving

Organizational skills

Driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

SUEZ in Nebraska is seeking an Assistant Service Delivery Manager to lead our client-facing operations, ensuring safe, compliant, efficient and high-quality service. You will work with the Senior Service Delivery Manager and teams to deliver reliable, responsive support and clear communication with customers.

Key responsibilities include coaching supervisors, monitoring performance, addressing issues promptly, and driving continuous improvement across the operation.