Service Delivery Engineer (MSP – Project & Execution Focus)

Managed IT Force; Cranberry Township (Butler County); Hybrid; USD 80.000 - 110.000; Vollzeit

Zusammenfassung

Managed IT Force is seeking a Service Delivery Engineer (MSP – Project & Execution Focus) to deliver client projects both on-site and remotely from Cranberry Township, PA, with most work happening at client locations. You will follow defined processes, document outcomes, and maintain clear status updates in our ticketing system.

The role emphasizes project delivery (65%) and high-level support (35%), with an emphasis on reliability, discipline, and consistent communication with clients and

Qualifikationen

• Proven track record of completing project work fully and reliably.
• Strong discipline in process-driven environments.
• Ability to manage multiple tasks with accountability.
• Clear communicator in client-facing situations.

Aufgaben

• Execute client projects including migrations.
• Document all work clearly and thoroughly.
• Communicate progress and completion status consistently.
• Close all loops technically and operationally.

Kenntnisse

Project delivery

MSP experience

Client communication

Documentation discipline

Independent work

Jobbeschreibung

Firm:

Managed IT Force

Category:

Full Time

Created:

23/05/2026

Work city:

Cranberry Township, PA

Work start:

27/05/2026

Service Delivery Engineer (MSP – Project & Execution Focus)

Location: Remote (Work from Home) + Frequent Client Site Work

Office: Cranberry Township, PA (Rare internal meetings)

Type: Full-Time

About the Role:

This is a project-focused engineering role inside a structured MSP environment. We are not looking for a “brilliant but inconsistent” engineer. We are looking for a reliable, disciplined Service Delivery Engineer who can execute project work on-site and remotely, follow defined processes, and ensure every task is fully completed and documented. This role is approximately:

• 65% project delivery (often on-site at client locations)
• 35% escalated and high-level support tickets

Success in this role is measured by how consistently you:

• complete project tasks fully
• follow structured workflows
• communicate clearly with clients and internal teams
• and ensure nothing falls through the cracks

If you prefer unstructured environments or working outside defined systems, this is not the role for you.

Work Environment

• Work from home when not at client sites
• Regular interaction with end users and client stakeholders
• Rare internal meetings at our Cranberry Township office

This role requires someone who:

• is comfortable working independently in the field
• can represent the company professionally on-site
• and still follows structured systems (tickets, documentation, communication) consistently

What You’ll Do

Project Delivery (Primary Focus)

Execute client projects including:

• migrations
• Complete assigned project taskson time and within defined process
• Document all work performed clearly and thoroughly
• Communicate progress, issues, and completion status consistently

Own Work from Start to Finish

Manage both project tasks and escalated tickets from:

• Ensure no work remains partially complete or undocumented
• Close all loops — technically and operationally

Structured Service Delivery

• Use the ticketing system as thesingle source of truth
• Follow scheduling, escalation, and workflow processes
• Maintain real-time status updates — especially important with field work

Communication (Critical)

• Provide clear, actionable updates to:
• clients on-site
• remote team members
• Identify blockers early and elevate appropriately
• Ensure visibility into all work in progress

Technical Execution

• Troubleshoot and resolve complex issues independently
• Support standardization and documentation improvements

What Success Looks Like

• Project work iscompleted fully, not partially finished
• Tickets and tasks areclosed correctly and consistently
• Documentation isclear, complete, and usable
• Clients experienceprofessional, predictable service on-site
• No gaps in communication or ownership

What This Role Is NOT

• Not a free-form engineering role
• Not a “figure it out your own way” position
• Not a fit for engineers who:
  • dislike process
  • avoid documentation
  • fail to follow through consistently

Required Experience & Traits

Behavioral (Critical – must have)

• Proven track record ofcompleting project work fully and reliably
• Strong discipline inprocess-driven environments
• Ability to manage multiple tasks without losing track
• High accountability — takes ownership through completion
• Clear communicator (especially in client-facing situations)

Technical (Important, but secondary)

Experience with:

• Networking fundamentals (DNS, DHCP, firewalls)

Experience with:

• implementations or migrations strongly preferred
• MSP experience strongly preferred

How We Work

• All work is tracked through tickets and project systems
• Documentation is required — not optional
• Processes are followed — not bypassed
• Communication is expected — especially for on-site work
• Reliability and consistency are valued over heroics

Why This Role Matters

This role is critical to delivering predictable, high-quality project outcomes for our clients. You are not just implementing technology — you are ensuring that work is:

• completed
• documented
• and communicated properly every time.

Compensation & Growth

• Competitive salary based on experience
• Growth tied toexecution consistency and reliability
• Path toward senior project or technical leadership roles

Final Note

If you take pride in:

• finishing project work completely
• following structured systems
• and delivering consistent results both on-site and remotely

—you’ll thrive here. If you prefer loosely structured environments or working outside defined processes, this will not be the right fit.

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