Service Delivery Director - Low-Voltage Systems

Peace of Mind Technologies, LLC; New York (NY); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

Voluntary Disability Insurance

401k plan with matching

Generous paid-time-off

Pre-tax Commuter Benefit

Job summary

Peace of Mind Technologies, LLC (POM) is seeking an experienced Director of Service to strategically lead and scale our low-voltage service department in New York. This leader will drive operational excellence, improve client retention, and build a high-performing service team.

You will oversee service operations, field execution, client communications, and continuous improvement initiatives while establishing KPIs, SOPs, and processes that deliver urgent, reliable service and protect margins.

Qualifications

• 5–10 years managing a low-voltage service department (AV, security, access control, surveillance, networking).
• Proven track record increasing client retention and service profitability.
• Strong knowledge of service contracts (S&W) and SLAs.
• Experience implementing KPIs and managing performance metrics.

Responsibilities

• Lead and scale the service dept as a profit center.
• Set revenue, retention, and efficiency goals with KPI tracking.
• Improve contract profitability and recurring revenue.
• Oversee service delivery, scheduling, dispatch, and billing.
• Recruit and develop technicians and foster accountability.

Skills

Low-voltage service dept mgmt

Client retention

Service profitability

KPIs & metrics

Leadership

Vendor relations

Education

Bachelor’s degree

Tools

ServiceTrade

Job description

Peace of Mind Technologies, LLC (POM) is seeking an experienced Director of Service to strategically lead and scale our low-voltage service department in New York. This leader will drive operational excellence, improve client retention, and build a high-performing service team.

You will oversee service operations, field execution, client communications, and continuous improvement initiatives while establishing KPIs, SOPs, and processes that deliver urgent, reliable service and protect margins.