Service Delivery Coordinator: SLA Champion & IT Support

Dexian; El Segundo (CA); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Generous time off

Job summary

Dexian has an immediate opportunity for a Service Delivery Coordinator to assign, monitor and track service requests for our premier aerospace customer. This role requires working on-site in El Segundo, CA with core hours 9am–4pm PT.

You will be the primary focal point for SLA activity, coordinate back-office functions, and collaborate with engineering teams and business professionals to deliver high-quality service.

Qualifications

• 3+ years of experience in an enterprise IT environment.
• Proficiency with ServiceNow and MS Office (Excel, Word, MS Project, Visio).
• Self-starter who owns tasks and understands client needs to deliver top-notice service.
• Highly organized with excellent time-management skills.
• Bullet-proof attention to detail and professional service attitude.
• Ability to work in a professional environment and provide excellent customer service.

Responsibilities

• Review, update and audit support tickets (ServiceNow) for data accuracy.
• Create and maintain large data sets utilizing database systems, online applications, Excel, etc.
• Create service requests in ticketing system for installations, upgrades and moves; coordinate relocations.
• Support HR on/off-boarding activities related to equipment purchasing and account setups.
• Train other staff in workflow and processes across projects and service areas.
• Implement service improvements to increase customer satisfaction.
• Supervise and ensure delivery of projects across the program to meet client expectations.
• Escalate issues to management with recommendations for improved service delivery.
• Manage relationships between end-user and IT technicians to ensure client relations.
• Create reports for Program and project work as needed.
• Perform other duties to support our customer.

Skills

ServiceNow

MS Office

Excel

Word

MS Project

Visio

Time management

Customer service

Attention to detail

Education

Associate's degree in business administration

Tools

ServiceNow

Job description

Dexian has an immediate opportunity for a Service Delivery Coordinator to assign, monitor and track service requests for our premier aerospace customer. This role requires working on-site in El Segundo, CA with core hours 9am–4pm PT.

You will be the primary focal point for SLA activity, coordinate back-office functions, and collaborate with engineering teams and business professionals to deliver high-quality service.