Operations Specialist - Scheduling & Process Improvement

Dexian; Bibb City (GA); On-site; USD 42,000 - 66,000; Full time

Job summary

Dexian in the United States is seeking an entry to mid-level operations associate to perform routine tasks, plan and coordinate production activities, and ensure efficient workflow in line with internal SLAs. You will monitor systems, collect logs, and assist in process improvements.

Senior responsibilities include mentoring junior associates and coordinating small workstreams as needed; you will collaborate with internal customers to forecast volumes and help maintain compliance and audit

Qualifications

• Plan, schedule and coordinate production activities to meet SLA requirements.
• Monitor and report performance of client SLAs.
• Forecast volumes based on history and client projections.
• Develop operational standards from production trends and performance levels.
• May help develop software tracking database as needed.

Responsibilities

• Perform routine operational tasks following established procedures.
• Monitor production systems and elevate issues as needed.
• Maintain accurate logs and documentation for compliance and audit.
• Assist in process improvements and participate in team projects.
• At senior levels: mentor junior associates and coordinate small workstreams.

Skills

Mentoring

Operational planning

Scheduling

Job description

Dexian in the United States is seeking an entry to mid-level operations associate to perform routine tasks, plan and coordinate production activities, and ensure efficient workflow in line with internal SLAs. You will monitor systems, collect logs, and assist in process improvements.

Senior responsibilities include mentoring junior associates and coordinating small workstreams as needed; you will collaborate with internal customers to forecast volumes and help maintain compliance and audit