Service Delivery Coordinator (Remote)

BGIS; United States; Remote; CAD 47.000 - 59.000; Vollzeit

Zusammenfassung

BGIS is seeking a Service Delivery Coordinator in Canada to oversee the delivery of facility services and resolve client requests efficiently. The role focuses on coordinating work orders, service providers, and documentation to uphold contract obligations.

The ideal candidate has a strong client focus, excellent communication, and at least 1 year of relevant experience. Familiarity with Maximo/Oracle is an asset.

Qualifikationen

• Must have high school diploma or equivalent plus a technical or business course.
• Minimum 1 year of relevant job experience.
• Knowledge of financial management software is a plus.
• Excellent interpersonal, written and verbal communication skills.
• Strong customer-oriented mindset and ability to build client relationships.
• Ability to multitask, analyze data and solve problems independently.

Aufgaben

• Manage work orders to completion in BGIS or client systems.
• Coordinate services with contracts, schedules and service providers.
• Schedule access for internal and external providers as required.
• Prepare periodic summaries of work order performance.
• Ensure SLAs are achieved and documented in reports.
• Review invoices and quotes and support data accuracy.
• Generate data for SLA scorecards and incident reporting.
• Establish and maintain relationships with Clients and service providers.

Kenntnisse

Interpersonal skills

Customer-oriented

Communication skills

Analytical thinking

Problem solving

Multitasking

Independent work

Ausbildung

High school diploma + tech or business course

Tools

Maximo

Oracle

Jobbeschreibung

Job Description

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

The Service Delivery Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). This job is also responsible for the timely resolution of all client requests pertaining to property services.

Key Duties & Responsibilities

Service Delivery

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLA’s are achieved.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process.
• Review of 3rd party invoices.
• Support accruals.
• Submit PO requests.
• Generate required data for SLA Scorecard.
• Report Intelex incidents.
• Submit Comply Works requests.
• Other duties as assigned.

Innovation

• Advise management team of issues, concerns or noncompliance to standards.
• Review internal and external reports and provide operational recommendations.
• Identifies opportunities for possible efficiency and/or simplification of processes.

Data Integrity

• Adheres to processes and company standards.
• Maintain a database of requests to meet reporting and analysis requirements.
• Report Intelex incidents.

Memorable Customer Experiences

• Establish and maintains working relationships with Clients and service providers.
• Review CSAT.

Knowledge & Skills

• Knowledge of financial management software.
• High school completion plus a specialized technical or business course.
• Excellent interpersonal skills.
• Strong customer-oriented skills.
• Good communication skills (verbal/written).
• Ability to multitask.
• Analytical and problem-solving skills.
• Ability to work independently.
• Good computer skills, Maximo and Oracle, an asset.
• Minimum of 1 year of relevant job experience.

Licenses and/or Professional Accreditation

• None required.

This is a regular, full-time position with a salary range of $47,118 - $58,897 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.

BGIS is an equal opportunity employer. If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.