Service Delivery Coordinator (Hybrid) - HR Operations

UNKNOWN; United States; On-site; USD 66,965,000 - 103,699,000; Full time

Benefits offered by this job

Competitive health insurance packages

Metro transit U-Pass

403(b) Retirement Savings Plan

Wellness programs

Caregiver leave

Job summary

Washington University in St. Louis seeks an HR Operations Specialist in Saint Louis, MO. The role provides support for HR service center inquiries and guides ServiceNow processes to resolve tickets, while improving documentation and processes for customer excellence and operational efficiency.

The position emphasizes metrics-driven ticket resolution and collaboration across support levels to ensure timely and accurate responses.

Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Large, Complex Human Resources/Payroll Service Center Environment (2 Years).
• Skills: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Website Navigation.
• Driver's License: A driver's license is not required for this position.

Responsibilities

• Provides oversight, guidance and resolution for the operational processes in Service Now.
• Interfaces with multiple levels of support with the goal of ticket resolution.
• Follows documentation and process improvements for areas of functional support with an emphasis on customer excellence and process improvement.
• Focuses on metrics for ticket resolution for ongoing distribution and resolution status.

Skills

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Website Navigation

Education

High school diploma or equivalent

Job description

Location & Position Summary

Location SAINT LOUIS, MO 63130 Scheduled Hours 40 Position Summary Serve as support for all HR operations service center inquiries. Job Description Primary Duties & Responsibilities: Provides oversight, guidance and resolution for the operational processes in Service Now. Interfaces with multiple levels of support with the goal of ticket resolution. Follows documentation and process improvements for areas of functional support with an emphasis on customer excellence and process improvement. Focuses on metrics for ticket resolution for ongoing distribution and resolution status. Provides additional duties as assigned.

Working Conditions

Job Location/Working Conditions: Normal office environment. Physical Effort: Typically sitting at a desk or table. Equipment: Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: High school diploma or equivalent high school certification or combination of education and/or experience.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Large, Complex Human Resources/Payroll Service Center Environment (2 Years)
• Skills: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Website Navigation
• Driver's License: A driver's license is not required for this position.

More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

• Education: No additional education unless stated elsewhere in the job posting.
• Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: College Courses In Accounting, Business, Or Computer Science (2 Years)
• Skills: Adaptability, Analytical Thinking, Critical Thinking, Customer Service, Deadline Management, Detail-Oriented, Fair Labor Standards Act (FLSA), Fast-Paced Environments, Interpersonal Communication, Labor and Employment Law, Oral Communications, Organizational Savvy, Prioritization, Regulatory Policies, Sound Judgment, Teamwork, Technical Knowledge, Time Management, Working Independently, Written Communication

Grade G09-H Salary Range $23.37 - $36.19 / Hourly

Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
• For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.

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• Frequently Asked Questions
• Accommodation If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
• Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)

Regulatory Postings Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)