Service Delivery Assistant

VICTIM SUPPORT; United States; Hybrid; USD 12,000 - 15,000; Part time

Benefits offered by this job

Flexible Working Options

Generous Annual Leave

Birthday Leave

Pension Plan

Enhanced Allowances

Discounts

Wellbeing Support

Cycle to work

Career Development

Job summary

Victim Support in Wiltshire is seeking a detail-focused Service Delivery Assistant (administrative support) to join our team. The role serves as a first point of contact for enquiries and supports the wider team with essential administrative duties.

You will handle referrals, manage mail and queries, and coordinate information with internal and external contacts. The position offers hybrid working and opportunities for career development within a victim-support framework.

Qualifications

• Experience in a client-focused service is essential.
• Good IT skills with MS Office and case management systems.
• Understanding of confidentiality and data protection requirements.
• Ability to prioritise and manage competing demands.

Responsibilities

• Upload referrals to our computerised case management system.
• Manage incoming and outgoing mail, telephone and general queries.
• Collate and supply information to internal and external contacts.
• Liaise with referring agencies to improve referral information and pathways.
• Provide general admin support including data entry, minute taking, office supplies, and invoicing.
• Help coordinate external communication and promote the service.

Skills

Verbal communication

Written communication

Numerical skills

Administrative experience

Data protection knowledge

Customer service

Tools

Microsoft Office

Case management systems

Job description

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We are looking for a detail-focused, team-oriented Administrator (internally known as a Service Delivery Assistant) to join our team in Wiltshire. This role is to provide vital administrative support, helping to ensure the effective delivery of services and maintain high standards of service provision for victims of crime.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Area of Business

Operations

Number of Vacancies

1

Location or Function

Wiltshire

Full time/Part time

Part time

Hours per week

15

Work schedule

15 hours per week, to be worked over 2-5 days - Working days and hours to be discussed with line manager at interview.

Basic Salary

£10,491.00 per annum (FTE £26,227.50 per annum)

Allowances

Home Working

Contract type

Permanent

DBS required?

Enhanced

Police vetting required?

No

Closing Date

23/10/2026

Ref No

6963

What we offer

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Service Delivery Assistant, you will you will provide high-quality administrative support to the team and service. You will act as a first point of contact for enquiries into the service and support the wider team with administrative duties.

Key Responsibilities:

• Upload referrals to our computerised case management system, in accordance with our standards
• Manage incoming and outgoing mail, telephone and general queries for the service
• Collate and supply information and correspondence to internal and external contacts
• Liaise with referring agencies to improve referral information and support referral pathways
• Provide general admin support including data entry, minute taking, ordering office supplies, raising purchase orders and processing invoices.
• Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service.

About You:

Ideally, you will have experience working within a client focused service and a good understanding and knowledge of office systems.

You will need:

• Effective verbal and written communication and numerical skills.
• Experience working in an administrative setting
• Experience of providing administrative support to a team
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Strong customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Strong record keeping skills with a focus on quality and accuracy.