IT Service Manager (User Experience & Software Ass

THE NATIONAL SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN; United States; Remote; USD 50,000 - 56,000; Full time

Benefits offered by this job

Annual leave 29 days + bank holidays (

Employee discounts

EAP

Pension

Life assurance

Job summary

THE NATIONAL SOCIETY FOR THE PREVENTION OF CRUELTY TO CHILDREN is seeking an IT Service Manager (User Experience and Software Assets) in London to ensure secure, reliable and cost-effective software services across the organisation. You will collaborate with teams and external suppliers to enhance software services and reduce risk, enabling vital child protection work.

The role focuses on managing software assets and licenses, lifecycle activities and compliance while delivering value from

Qualifications

• Experience managing software assets, licences or software lifecycle activities.
• Experience working with suppliers and managing contracts or service performance.
• Experience identifying opportunities to improve services or reduce costs.
• Knowledge of IT service management and ITIL framework.

Responsibilities

• Manage the organisation's software assets, licences and related services.
• Work with suppliers to manage renewals, contracts and licensing arrangements.
• Support software release, patching and end-of-life processes.
• Maintain the Definitive Software Library and related management tools.
• Identify opportunities to improve services, reduce costs and strengthen compliance.

Skills

Software assets management

Supplier management

ITIL knowledge

Contract management

Cost optimization

Job description

Closing Date:

12 October 2026

Closing Date:

12 October 2026

• Annually:£38,040 - £42,267
• Region:Nationwide or Remote
• Location:London - Weston House
• Department:Digital Operations & Services
• Vacancy Type:Permanent
• Working hours per week:35
• Closing Date:12 October 2026

If the answer is yes, IT Service Manager (User Experience and Software Assets) could be exactly what you're looking for.

At the NSPCC, we believe every childhood is worth fighting for. With over 100 years of experience, and the collective strength of our staff, volunteers, supporters, and partners, we're working to end child abuse and neglect for good.

Our Technology and Data department makes sure our systems, technology platforms and products are secure, reliable and easy to use for our people, helping us support children and young people across the UK.

From protecting sensitive information to helping colleagues access the tools they need every day, our team plays an important role in enabling the NSPCC's work.

If you're passionate about using technology to support people and create positive change, we'd love to hear from you.

As the IT Service Manager (User Experience and Software Assets), you'll help make sure our software and licensing services are well managed, cost effective and easy for colleagues to use. You'll work with teams across the NSPCC and with external suppliers to improve software services, reduce risk, and support the organisation's goals.

This role plays a key part in helping colleagues and volunteers access secure and reliable software. You'll contribute by:

• Managing software assets and licences across the organisation.
• Reducing software risks through effective lifecycle and vulnerability management.
• Improving services, processes and value from technology investments.

In this role, you'll lead the day-to-day management and improvement of software asset and licensing services. You'll work closely with colleagues, suppliers and technology teams to ensure software remains secure, supported and provides good value. You'll have the opportunity to improve how software is managed across the organisation and help colleagues get the tools they need to deliver vital services.

• Manage the organisation's software assets, licences and related services.
• Work with suppliers to manage renewals, contracts and licensing arrangements.
• Support software release, patching and end-of-life processes.
• Maintain the Definitive Software Library and related management tools.
• Identify opportunities to improve services, reduce costs and strengthen compliance.

We're looking for someone with experience managing software assets, licences or technology services. You'll be comfortable working with a range of stakeholders, using information and insight to support decisions and service improvements. You may have gained this experience in software asset management, service management, supplier management or a similar role.

• Experience managing software assets, licences or software lifecycle activities.
• Experience working with suppliers and managing contracts or service performance.
• Experience identifying opportunities to improve services or reduce costs.
• Knowledge of IT service management and working within an ITIL environment.

Any one of our people will tell you that a huge reward in itself is making a difference to children's lives. But we know it's a competitive world, and it's important to feel valued in your role and receive more practical, tangible benefits. We offer salaries that are at least comparable with the top charities in the UK, as well as these benefits.

• Generous annual leave- 29 days per annum plus bank holidays for full-time employees (pro-rata for part-time). 32 days per annum after five years' continuous service.
• Employee discounts- Our discounts portal gives you online access to over 3,000 discounts and offers.
• The Employee Assistance Programme (EAP)- an independent, free, personal support service.
• Pension- flexible, tax-efficient pension schemes.
• Life assurance scheme- life assurance of one times salary, or five times salary for pension scheme members.

Join us and make a difference. You'll grow, develop your skills, and help change children's lives for the better.

For an informal chat about the role, please contact Steve Fisher [e-mail]

In keeping with our values and our policies, if any individuals who are regrettably at risk of redundancy apply for a role and meet the minimum essential criteria they will be given priority consideration. We hope that you understand our position on this and that this will not discourage from applying. We cannot predict who, internally, will apply for a role, or whether they will meet the minimum essential criteria. Where no at-risk candidates meet the minimum essential criteria, all applications will be considered as normal.

Supporting Documents

• Policy on storage handling use retention and disposal of DBS PVG and Access NI disclosures (227.92 KB)
• Our Benefits (5.84 MB)
• Recruitment of ex-offenders policy (268.33 KB)
• Safeguarding Statement (455 kB)
• Inclusive Recruitment Practices (943 kB)
• EDI Action Plan (677 kB)
• Becoming Trauma-Informed (3 MB)

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

At the NSPCC we are on a journey to becoming a trauma-informed organisation for the children, young people and families that we work with, as well as our staff and volunteers. To be trauma-informed is one of the guiding principles that shape and guide our 2021-2031 Strategy. This means understanding the nature of adversity, trauma, and resilience so that we can work towards reducing and preventing further harm and promoting recovery and healing. Coming to work at the NSPCC will provide the opportunity for you to join us in our commitment to becoming a trauma-informed organisation.

NSPCC is that the NSPCC highly embraces,

encourages and promotes diversity and

inclusiveness of staff.

Siobhan Walters / Children's Services