Service Delivery Analyst

Broadridge; Coppell (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Broadridge is seeking a skilled project management professional to lead client‑facing implementation and delivery projects from initiation through completion. The role emphasizes strong PM capabilities, prioritization, and a customer‑focused approach to delivering technology‑driven solutions.

This position is hybrid, assigned to a Broadridge location with 2-3 days remote work. You will coordinate cross‑functional teams, manage budgets and schedules, and communicate status clearly to stakeholders

Qualifications

• 3-5 years of project management experience in client-facing implementations or delivery.
• In-depth knowledge of project management or related discipline.
• Technical background to manage complex technology-focused projects.
• Experience working independently with minimal guidance and applying best practices.
• Understanding of business processes, cross-functional collaboration, and how own area integrates with related teams.
• Awareness of market trends, competitive landscape, and customer needs.

Responsibilities

• Coordinate all phases of client-facing product or service projects from initiation through installation and completion.
• Manage implementations involving capital equipment, enterprise software, system integration, or consulting engagements.
• Oversee project schedules, budgets, resources, and deliverables to ensure goals are achieved.
• Partner with cross-functional teams, including Sales, Systems Engineering, Product Development, and other stakeholders.
• Support delivery of new or enhanced products and services with a focus on improving customer satisfaction through technology.
• Identify risks, resolve issues, and manage competing priorities throughout the project lifecycle.
• Communicate project status, challenges, and sensitive information clearly to stakeholders.
• May work on-site at client locations as needed.

Skills

Project management

Client-facing

Cross-functional collaboration

Technical background

Problem solving

Job description

Broadridge is seeking a skilled project management professional to lead client‑facing implementation and delivery projects from initiation through completion. The role requires strong project management capabilities, the ability to manage competing priorities, and a customer‑focused approach to delivering technology‑driven solutions.

This role is hybrid: you will be assigned to one of our Broadridge locations and will have the flexibility to work remotely 2-3 days per week.

Job Responsibilities

• Coordinate all phases of client‑facing product or service projects from initiation through installation and completion.
• Manage implementations involving capital equipment, enterprise software, system integration, or consulting engagements.
• Oversee project schedules, budgets, resources, and deliverables to ensure goals are achieved.
• Partner with cross‑functional teams, including Sales, Systems Engineering, Product Development, and other stakeholders.
• Support delivery of new or enhanced products and services with a focus on improving customer satisfaction through technology.
• Identify risks, resolve issues, and manage competing priorities throughout the project lifecycle.
• Communicate project status, challenges, and sensitive information clearly to stakeholders.
• May work on‑site at client locations as needed.

Preferred Qualifications

• 3-5 years of strong project management experience in client‑facing implementation or delivery environments.
• In‑depth knowledge and experience within project management or a related discipline.
• Solid technical background with the ability to manage complex technology‑focused projects.
• Specialized functional expertise typically gained through formal education and relevant work experience.
• Experience working independently with minimal guidance and applying best practices to improve products or services.
• Understanding of business processes, cross‑functional collaboration, and how own area integrates with related teams.
• Awareness of market trends, competitive landscape, and customer needs.

Salary range: $100,000.00 – $130,000.00. Bonus eligible.

We are committed to providing equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

US applicants: View the EEOC "Know Your Rights" poster.