Client Implementation Project Manager

Broadridge; Pittsburgh (Allegheny County); Hybrid; USD 75,000 - 90,000; Full time

Job summary

Broadridge is seeking a Client Implementations Project Manager in Pittsburgh to lead end-to-end onboarding and implementation projects for our Data & Analytics products. You will guide clients from sale through go-live and into ongoing support, partnering with cross-functional teams to deliver milestones and manage risks.

A strong background in data, SQL, and client-facing delivery is essential. The role is hybrid, based in Pittsburgh with 2-3 days of remote work weekly, and salary range

Qualifications

• Bachelor’s degree in business administration, information systems, or a related field.
• 3-5 years of experience in project management, implementation, or related client-facing delivery roles, preferably in SaaS, data, analytics or financial services environments.
• Experience leading client-facing implementation or onboarding projects from kickoff to go-live.
• Strong organizational, communication, and stakeholder management skills.
• Ability to manage multiple projects simultaneously and navigate competing priorities.
• Ability to operate effectively in ambiguous situations, solve problems, and drive decisions forward.
• Understanding of data management principles, including ETL, schemas, data structures, and basic data transformation.
• Working proficiency in SQL and ability to analyze structured data for validation, troubleshooting, and reporting.
• Strong collaboration skills and ability to work effectively with clients and cross-functional teams, including global colleagues.
• Demonstrated understanding of generative AI tools and how they can be applied to improve implementation efficiency, communication, risk awareness, and collaboration across teams.

Responsibilities

• Lead end-to-end client onboarding and implementation projects from sale through go-live and transition to support.
• Serve as the primary client-facing implementation lead, managing communication, expectations, timelines, and delivery.
• Build and maintain project plans, status reports, documentation, and key implementation artifacts.
• Lead discovery, fit/gap analysis, and solution planning to align client needs with product capabilities and best practices.
• Advise clients on product configuration and usage to drive value and adoption.
• Partner with cross-functional teams to deliver milestones on time and ensure successful implementations.
• Identify and mitigate project risks, dependencies, and challenges to keep projects on track.
• Track project progress and communicate updates to clients, stakeholders, and leadership.
• Perform or oversee technical implementation tasks, including data feed onboarding, SQL-based analysis, data validation, system configuration, and product fit/gap support.
• Develop training and reference materials to support onboarding and client handoff.
• Maintain strong knowledge of products and services to guide clients and support solution delivery.
• Provide direction, guidance, and day-to-day collaboration to Project Coordinators supporting implementation workstreams.

Skills

Project management

Client-facing delivery

SQL

Data analysis

Stakeholder management

Cross-functional collaboration

Generative AI awareness

Education

Bachelor’s degree in business administration, information systems, or a related field

Tools

ETL tools

Data integration

Project management software

Job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are actively seeking a Client Implementations Project Manager to join our dynamic team in the Pittsburgh office. This is a key, client‑facing role responsible for leading complex client onboarding and implementation projects for our Data & Analytics products.

The Client Implementations Project Manager will guide clients through all phases of implementation, from point of sale through production go‑live and transition to ongoing support. This role requires strong project leadership, technical comfort working with data, and the ability to align client business needs with product capabilities and best practices. The ideal candidate is comfortable operating at both the strategic and tactical levels, managing multiple priorities, collaborating across teams, and performing hands‑on technical analysis when needed.

This role is Hybrid, which means you will be assigned to our Pittsburgh, PA office and given the flexibility to work remotely 2-3 days per week.

Responsibilities

• Lead end‑to‑end client onboarding and implementation projects from sale through go‑live and transition to support.
• Serve as the primary client‑facing implementation lead, managing communication, expectations, timelines, and delivery.
• Build and maintain project plans, status reports, documentation, and key implementation artifacts.
• Lead discovery, fit/gap analysis, and solution planning to align client needs with product capabilities and best practices.
• Advise clients on product configuration and usage to drive value and adoption.
• Partner with cross‑functional teams to deliver milestones on time and ensure successful implementations.
• Identify and mitigate project risks, dependencies, and challenges to keep projects on track.
• Track project progress and communicate updates to clients, stakeholders, and leadership.
• Perform or oversee technical implementation tasks, including data feed onboarding, SQL‑based analysis, data validation, system configuration, and product fit/gap support.
• Develop training and reference materials to support onboarding and client handoff.
• Maintain strong knowledge of products and services to guide clients and support solution delivery.
• Provide direction, guidance, and day‑to‑day collaboration to Project Coordinators supporting implementation workstreams.

Qualifications

• Bachelor’s degree in business administration, information systems, or a related field.
• 3-5 years of experience in project management, implementation, or related client‑facing delivery roles, preferably in Saa, data, analytics or financial services environments.
• Experience leading client‑facing implementation or onboarding projects from kickoff to go‑live.
• Strong organizational, communication, and stakeholder management skills.
• Ability to manage multiple projects simultaneously and navigate competing priorities.
• Ability to operate effectively in ambiguous situations, solve problems, and drive decisions forward.
• Understanding of data management principles, including ETL, schemas, data structures, and basic data transformation.
• Working proficiency in SQL and ability to analyze structured data for validation, troubleshooting, and reporting.
• Strong collaboration skills and ability to work effectively with clients and cross‑functional teams, including global colleagues.
• Demonstrated understanding of generative AI tools and how they can be applied to improve implementation efficiency, communication, risk awareness, and collaboration across teams.

Salary range $75,000.00- $90,000.00. Bonus Eligible.

Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888‑237‑7769 or by sending an email to [e-mail].