Service Coordinator, Hotel Program

Upper Valley Haven; Hartford (VT); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays

Generous paid time off

Life insurance

Matching 403(b) retirement plan

Learning and development plan

Clinical supervision from LICSW

Job summary

Upper Valley Haven is seeking a compassionate Service Coordinator to support individuals and families staying in local hotels as part of Vermont’s Homelessness Response Continuum. The role focuses on individualized, strengths-based case management with a small caseload and weekly client contact.

The position is based at the Leahy Shelter and Resource Center, with local hotel-site work and short travel in White River Junction and Bradford.

Qualifications

• Bachelor’s degree in social work, human services, psychology, or a related field.
• Master’s degree preferred; relevant certification in social work, mental health, crisis intervention is a plus.
• Experience in social services, nonprofit/homeless services settings is desirable.

Responsibilities

• Provide consistent, strengths-based, trauma-informed services to individuals and families.
• Build trusting relationships with clients and maintain weekly contact while managing a caseload.
• Complete Coordinated Entry assessments.
• Help clients identify housing opportunities and complete housing applications.
• Connect clients with resources for mental health, substance use, employment, and primary care.
• Assist clients in accessing public benefits (e.g., 3SquaresVT, Medicaid).
• Support clients in pursuing individualized housing goals within complex service systems.
• Apply advocacy, de-escalation, crisis management, and problem-solving as needed.
• Build collaborative relationships with community partners and agencies.
• Maintain thorough, timely, and professional documentation.

Skills

Interpersonal skills

Written and verbal communication

Case management

Trauma-informed care

Advocacy & crisis management

Independent yet collaborative

Education

Bachelor’s degree in social work, human services, psychology, or a related field

Master’s degree in social work, human services, psychology, or related field

Relevant certification in social work, mental health, crisis intervention

Job description

Service Coordinator, Hotel Program

About Upper Valley Haven

Since 1980, Upper Valley Haven has provided shelter, food, education, and supportive services to people experiencing housing instability and food insecurity. Our work is grounded in respect, kindness, dignity, accountability, hospitality, and community participation.

Position Summary

Upper Valley Haven is seeking a compassionate and strengths-based Service Coordinator to join our Community Service Coordination team, supporting individuals and families staying in local hotels as part of the Vermont Homelessness Response Continuum.

This grant-funded position is focused on providing consistent, individualized support through smaller caseloads of approximately 20 households per Service Coordinator and weekly client contact. The Service Coordinator builds trusting relationships with individuals and families experiencing homelessness, helps clients access resources and identify housing opportunities, and supports them in working toward permanent housing and their individual goals.

The position is based at the Haven’s Leahy Shelter and Resource Center when not working at local hotel sites.

Why join us?

In this role, you’ll have the opportunity to build meaningful relationships with individuals and families, work collaboratively with community partners, and help people navigate resources and opportunities that support their goals and movement toward permanent housing. You’ll also receive a funded, role-based learning and development plan, with clinical supervision available from an LICSW for those pursuing licensure.

Key Responsibilities

• Provide consistent, strengths-based, trauma-informed services to individuals and families.
• Build trusting and respectful relationships with clients and support consistent weekly contact while managing an evolving caseload of single adults and families.
• Complete Coordinated Entry assessments.
• Help clients identify housing opportunities and complete housing applications.
• Connect clients with appropriate resources and supports related to mental health, substance use, employment, primary care, and other needs.
• Help clients access public benefits, including 3SquaresVT and Medicaid.
• Support clients in identifying and working toward their individual goals while navigating complex service systems.
• Use advocacy, de-escalation, crisis management, assessment, and problem-solving skills when responding to challenging situations.
• Build collaborative relationships with community partners and partner agencies.
• Maintain thorough, timely, and professional documentation.

QUALIFICATIONS

Required:

• Bachelor’s degree in social work, human services, psychology, or a related field.
• Experience in social services, nonprofit organizations, homeless services, or a related setting.
• Case management experience or relevant internship, volunteer, or professional experience.
• Knowledge of trauma-informed care, harm reduction, mental health, substance misuse, and issues related to aging.
• Strong interpersonal, written, and verbal communication skills.
• Strong assessment, ethical decision-making, problem-solving, and organizational skills.
• Skills in advocacy, de-escalation, and crisis management.
• Ability to work independently while collaborating effectively with Haven colleagues and community partners.
• Reliability, flexibility, resilience, initiative, and resourcefulness.

Preferred:

• Master’s degree in social work, human services, psychology, or a related field.
• Relevant certification in social work, mental health, crisis intervention, or a related area.

Schedule and Work Environment

This is a full-time, Monday-through-Friday position. Some evening hours may be required.

The Service Coordinator will work from the Haven’s Leahy Shelter and Resource Center when not providing services at local hotel sites. Local travel in White River Junction and Bradford, Vermont, is required. A work vehicle may be used, or mileage will be reimbursed for approved use of a personal vehicle.

Compensation and Benefits

$54,000 annually

• Medical, dental, and vision insurance
• Paid holidays
• Generous paid time off
• Life insurance
• Matching 403(b) retirement plan
• A funded, role-based learning and development plan
• Clinical supervision from an LICSW for employees pursuing licensure

Upper Valley Haven is committed to providing an accessible application process. Applicants who need a reasonable accommodation to participate in the application or hiring process may contact Human Resources.

Equal Employment Opportunity

Upper Valley Haven is an Equal Opportunity Employer committed to creating a diverse, welcoming, and safe workplace. Qualified applicants will receive consideration without regard to any characteristic protected by federal, state, or local law.