Service Coordinator - Substance Use (LCDC required)

Texas Panhandle Centers; Amarillo, Northern (TX, KY); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Student Loan Forgiveness (PSLF)

Low-Cost Healthcare

Retirement Match

Generous PTO & Holidays

Life & Disability Insurance

Job summary

Texas Panhandle Centers is seeking a Service Coordinator for Substance Use (LCDC required) to deliver trauma‑informed care and recovery planning to adults across Amarillo and the surrounding service area. You will provide screening, assessment, and referrals to appropriate treatment while coordinating with probation and courts.

The role requires data entry into CMBHS, adherence to OSAR productivity standards, and on‑call duties.

Qualifications

• Licensed Chemical Dependency Counselor (LCDC) license to qualify as a Qualified Credentialed Counselor (QCC) in the state of Texas.
• LCDC license must be current and in good standing.
• High school diploma or GED.
• One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the ABLE.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.
• Bilingual (English/Spanish) is a strong plus.
• Experience with providing substance use treatment services.

Responsibilities

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Provide screening and assessment to individuals (adults and adolescents) with substance use/abuse related issues and determine appropriate treatment (in-patient or out-patient) for such individuals.
• Refer clients to appropriate agencies providing substance use/abuse treatment.
• Determine priority of individuals on waiting list for in-patient treatment, and provide appropriate follow-up services with clients in out-patient treatment.
• Schedule appointments for OSAR services.
• Enter data in Clinical Management for Behavioral Health Services (CMBHS) in a timely manner.
• Submit all client data, time sheets, travel requests, leave requests, purchase requisitions, and special reports to Administration in accordance with agency procedures and within the time frames specified.
• Coordinate services with probation departments, courts, and other agencies as necessary.
• Work as part of the on-call rotation.
• Intervene when necessary using verbal PMAB, CPR, and First Aid, as needed.
• Maintain training as required by the OSAR contract and by the agency.
• Provide services to regional clinics as required by the OSAR contract.
• Meet productivity standards as set forth by OSAR, supervisor, and center management.
• Perform other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Skills

Trauma-informed care

Screening & assessment

Referrals to treatment

Scheduling

Data entry

Education

LCDC license

High school diploma or GED

ABLE/reading requirement

Tools

CMBHS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Coordinator - Substance Use (LCDC required)

Full Time Amarillo, TX, US

4 days ago Requisition ID: 1468

Salary: $40,809.60 Annually

Job Title: Service Coordinator - Substance Use (LCDC required)

Location: Amarillo, TX (also serving the surrounding area)

Salary:$40,809.60 / year

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.

Texas Panhandle Centers is seeking a Service Coordinator for Substance Use (1077) (LCDC required) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area of the Texas Panhandle. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Provide screening and assessment to individuals (adults and adolescents) with substance use/abuse related issues and determine appropriate treatment (in-patient or out-patient) for such individuals.
• Refer clients to appropriate agencies providing substance use/abuse treatment.
• Determine priority of individuals on waiting list for in-patient treatment, and provide appropriate follow-up services with clients in out-patient treatment.
• Schedule appointments for OSAR services.
• Enter data in Clinical Management for Behavioral Health Services (CMBHS) in a timely manner.
• Submit all client data, time sheets, travel requests, leave requests, purchase requisitions, and special reports to Administration in accordance with agency procedures and within the time frames specified.
• Coordinate services with probation departments, courts, and other agencies as necessary.
• Work as part of the on-call rotation.
• Intervene when necessary using verbal PMAB, CPR, and First Aid, as needed.
• Maintain training as required by the OSAR contract and by the agency.
• Provide services to regional clinics as required by the OSAR contract.
• Meet productivity standards as set forth by OSAR, supervisor, and center management.
• Perform other essential functions and tasks necessary to carry out the purposes of the position.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

• Licensed Chemical Dependency Counselor (LCDC) license to qualify as a Qualified Credentialed Counselor (QCC) in the state of Texas.
• LCDC license must be current and in good standing.
• High school diploma or GED.
• One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE).
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents .

Experience Level Tiering:

• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.
• Experience with providing substance use treatment services.

Texas Panhandle Centers is an Equal Opportunity Employer.