Service Coordinator (Senior Options)

CENTRAL OHIO AREA AGENCY ON AGING; Columbus (OH); On-site; USD 28,000 - 39,000; Full time

Job summary

The Service Coordinator role at COAAA in Columbus, OH connects individuals to supportive services, conducts non-clinical assessments, and advocates for their needs to promote stability, wellness, and quality of life.

Responsibilities include completing wellness assessments, linking clients to nutrition programs, transportation, and meals, maintaining local resource directories, collaborating with providers, advocating for rights, and documenting case records in compliance with program rules.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in social services, case management, or healthcare coordination.
• Valid driver’s license and reliable transportation with proof of insurance.
• Bachelor’s degree and CSA/PSC certification preferred.
• Experience with older adults or vulnerable populations encouraged.

Responsibilities

• Complete and document non-clinical wellness and social assessments.
• Connect individuals to community resources such as SNAP, transportation, and meals.
• Maintain an up-to-date local resource directory.
• Collaborate with service providers, health providers, community organizations and partners.
• Advocate for clients’ rights and ensure person-centered care.
• Provide education on emergency preparedness and assist with planning.
• Ensure timely follow-up on referrals and maintain case records in compliance with program requirements.

Skills

Older adults experience

Communication skills

Community resources knowledge

Independent with collaboration

Microsoft Office and case docs

Education

High school diploma or equivalent

Bachelor’s degree

CSA or PSC certification

Job description

Job Details: Job Location: Columbus, OH 43207-4012, Position Type: Full Time, Salary Range: $24.00 Hourly, Job Shift: Day, Job Summary

The Service Coordinator role plays a vital role in helping individuals remain independent and engaged by connecting them to supportive services, conducting non-clinical assessments, and advocating for their needs. This position works collaboratively with program participants and community partners to promote stability, wellness, and quality of life.

Primary Responsibilities

• Complete and document non-clinical wellness and social assessments with individuals.
• Connect individuals to community resources such as nutrition programs (e.g., SNAP), transportation, home-delivered meals, and other supportive services.
• Maintain an up-to-date local resource directory tailored to individual needs.
• Collaborate with service providers, health providers, community organizations and other partners as needed to support individual well-being.
• Advocate for clients’ rights and ensure they receive culturally competent, person-centered care.
• Provide education on emergency preparedness and assist with planning.
• Ensure timely follow-up on referrals and maintain accurate case records in compliance with program requirements.

Qualifications:

Minimum Requirements:

• High school diploma or equivalent.
• 1 year of experience in social services, case management support, or healthcare coordination.
• Valid driver’s license and reliable transportation with proof of insurance.

Preferred Requirements:

• Bachelor’s degree.
• Certified Senior Advisor (CSA) or Professional Service Coordinator (PSC) certification.

Skills

• Experience working with older adults or vulnerable populations.
• Strong communication, interpersonal, and organizational skills.
• Knowledge of community resources and social service systems.
• Ability to work independently while building collaborative relationships with individuals and stakeholders.
• Proficiency in Microsoft Office and case documentation systems.

Working Conditions

• Some roles are based in HUD-assisted senior housing sites and requires regular on-site presence to engage directly with residents. This role travels to COAAA for agency meetings and trainings.
• Some roles are based in office with some work out in the community.

Reasonable Accommodation Statement

COAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please contact [e-mail].

Equal Employment Opportunity Employer

COAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community-minded team that aspires to provide excellence in service to our neighborhoods.