Service Coordinator - Capital Station

UCHI United Church Homes, Inc.; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

UCHI United Church Homes, Inc. is seeking a Service Coordinator to assist clients at Capitol Station in maintaining independence and well-being. The role includes coordinating services, monitoring satisfaction, and maintaining relationships with clients.

The ideal candidate has a Bachelor’s Degree in social work and two years’ experience in social service delivery for elderly populations. Strong interpersonal, analytical, and communication skills are essential.

Qualifications

• Bachelor’s Degree in social work preferred.
• Two or more years’ experience working with social service delivery to elderly populations.
• Proficient in operating a computer, the Internet, Microsoft Office, and other relevant software.

Responsibilities

• Coordinate programs and services for clients and residents.
• Assist clients in maintaining the highest level of independence.
• Monitor service delivery to ensure appropriateness and satisfaction.

Skills

Interpersonal Skills

Analytical Skills

Detail Oriented

Communication Skills

Customer Service Orientation

Education

Bachelor’s Degree in Social Work

Tools

Microsoft Office

Job description

Service Coordinator

Community Name: Capitol Station. The Service Coordinator is responsible for coordinating programs and services to assist clients or residents in maintaining the highest practicable level of independence and physical, mental, and psychosocial well-being.

Essential Functions

• Assists and educates clients or residents and families to acquire and utilize community services to maintain a self-reliant lifestyle.
• Acts as a liaison between community agencies, service providers and clients or residents; seeks out new services and identifies low-cost providers and/or negotiates discounts.
• Monitors the delivery of services to clients or residents to ensure they are appropriate, timely and satisfactory.
• Maintains a resource directory of available community services.
• Maintains professional relationships with all clients or residents in the housing community to identify areas of need and make referrals to community agencies as necessary.
• Maintains resident files, including intake information, assessment, service referral and termination information, quarterly review and follow‑up, human or civil rights violations, and resident, family and provider meeting or communication notes.
• Conducts quarterly quality service reviews and follow‑up.
• Submits all required reporting data within specified timeframes.
• Networks with service providers to maintain necessary relationships and pursues avenues for additional services through private, local, state and federal sources.
• Might require some travel for conferences, trainings, and other company events.
• Performs all other duties as assigned or directed.

UCH Engage Housing Service Coordinator

• Promotes wellness activities for all residents, including setting up onsite or mobile health care services and screenings, encouraging residents to be proactive in meeting their own social, psychological, and physical needs.
• Coordinates educational events for residents, families, and staff on available community resources, including eligibility requirements and referral processes.
• Assists residents in building informal support networks with other residents, family members and friends.
• Coordinates volunteer support programs with service organizations in the community.

NaviGuide Community Service Coordinator

• Assesses client needs to establish individual service plans.
• Acts as a family support system and provides community resources for caregivers.
• Provides home visits during inclement weather.
• Maintains client, family and provider meeting and communication notes.
• Commutes daily for client home visits.
• Requires daily travel to client homes and community service providers; attends trainings, conferences, and other company events.

Competency Statements

• Accountability – Accept responsibility and account for actions.
• Analytical Skills – Solve problems using reasoning and evaluate programs and services.
• Advocacy Skills – Intercede on behalf of others to accomplish tasks.
• Assessment Skills – Synthesize information from residents and the housing community based on comprehensive, multidimensional assessments.
• Communication, Oral – Communicate effectively using spoken word.
• Communication, Written – Communicate in writing clearly and concisely.
• Customer Oriented – Serve customers’ needs while following company procedures; provide excellent service to internal and external customers.
• Detail Oriented – Pay attention to minute details of a project or task.
• Goal Oriented – Focus on a goal and obtain a pre‑determined result.
• Honesty / Integrity – Be truthful and credible.
• Initiative – Make decisions or take actions to solve problems or reach goals.
• Interpersonal – Get along with a variety of personalities; communicate empathetically; enhance residents’ motivation for change.
• Organized – Follow a systematic method of performing a task.

Qualifications

• Education: Bachelor’s Degree in social work (preferred).
• Experience: Two (2) or more years’ experience working with social service delivery to elderly populations; working knowledge of geographic resources available to serve the community.
• Computer Skills: Proficient in operating a computer, the Internet, Microsoft Office, and other relevant software; basic office equipment.
• Certifications & Licenses: Membership and familiarity with the American Association of Service Coordinators (helpful).
• Other Requirements: Proven experience in service management or facilitation; strong interpersonal and communication skills; ability to read, write, understand, and speak English; work closely with residents, family members, legal representatives, and housing community staff; function independently; high flexibility and personal integrity; comply with all terms and conditions of the United Church Homes Employee Handbook.

Equal Opportunity Statement

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.