Service Coordinator - Seattle - Commercial HVAC

Daikin-Applied; Kent (WA); On-site; USD 41,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) retirement plan with employer 3

Life insurance and disability coverage

Paid holidays and PTO

Job summary

Daikin Applied, in Kent, WA, seeks a Service Coordinator to schedule HVAC technicians, coordinate startups and maintain customer communication for efficient commercial service operations.

You will handle invoicing, AP/AR duties, and warranty administration while supporting a fast-paced in-office environment and database updates in the ERP system.

Qualifications

• High school diploma or GED required.
• 2+ years in mechanical/electrical/plumbing service or related field preferred.
• Proficient with Microsoft Office Suite.
• Strong written and verbal communication skills.
• Excellent organization and problem-solving abilities.
• Bachelor's degree may substitute for experience.
• Experience with Astea or similar service-tracking software preferred.

Responsibilities

• Schedule and dispatch Commercial HVAC Technicians for startups, repairs, warranty and maintenance.
• Answer customer inquiries and route technical questions to the right resource.
• Plan and adjust technician hours for Data Center work.
• Coordinate job startups and communicate scheduling with customers.
• Invoice and bill customers; perform local AP/AR functions.
• Ensure timely close-out of work orders and filing of paperwork.
• Maintain OSHA logs and organize inventory.
• Greet customers and maintain professional office interactions.

Skills

Customer service

Time management

Communication skills

Organization

Education

High School Diploma or GED

Bachelor's degree may be considered

Tools

MS Office

Astea or service-tracking software

Job description

Join the world's largest HVAC company!Daikin Applied is seeking a Service Coordinator for the Seattle District Service Office in Kent. This role is responsible for customer service, coordination of technician schedules to fulfill service work, and administrative functions that support the efficient operation of a commercial HVAC service office.You will have the ability to make an impact and shape your career with a company that is passionate about growth. The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!Location: In office; Seattle Service Office (Kent, WA)What you will do:Work with the Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).Address customer inquiries and route questions of technical nature to the appropriate resource.Continuously plan and adjust technician hours as appropriate for the Data Center business.Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.Invoice and bill customers.Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.Coordinate warranty administration process.Order parts and tracks shipments.Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.Maintain OSHA logs.Answer telephones and greets customers and maintains professional and courteous customer contact.Organize and coordinate inventory process.With a strong understanding of time management and need for urgency, prioritize work related to Data Center critical environments.Minimum Qualifications:High School Diploma or GED.2+ years of related experience, preferably in Mechanical, Electrical, Plumbing service field or comparable industry.Working knowledge of Microsoft Office Suite.Strong written and verbal communication skills.Strong organization, problem-solving, and customer service skills.Bachelor's degree may be considered in lieu of work experience.Experience with Astea or any other service tracking software.Your Benefits - Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirement:Multiple medical insurance plan options + dental and vision insurance.401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions.Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage.Short term and long term disability.88 hours company paid holidays.120 hours of paid time off for new employees. Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual.Paid sick time in accordance with the federal, state and local law.Paid parental leave and tuition reimbursement after 6 months of continuous service.The typical pay rate for this position ranges from $30 - $52 per hour in the Seattle area. The range displayed represents the pay range for all positions in the job grades which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!