Service Coordinator - Seattle - Commercial HVAC

Daikin Applied Americas Inc; Seattle (WA); On-site; USD 41,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K retirement plan

Life insurance

Disability insurance

Paid holidays

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Daikin Applied Americas Inc in Seattle is seeking an Operations Dispatcher to coordinate scheduling and dispatch of Commercial HVAC Technicians for startups, repairs, and maintenance.

You will handle customer inquiries, route technical questions, manage technician hours for Data Center work, and ensure timely invoicing, paperwork, and payments.

Qualifications

• High School Diploma or GED.
• 2+ years in Mechanical, Electrical, Plumbing service or related field.
• Proficient in Microsoft Office.
• Strong written and verbal communication skills.
• Bachelor's degree may be considered in lieu of work experience.
• Experience with Astea or any service tracking software.

Responsibilities

• Schedule and dispatch Commercial HVAC Technicians for startups, repairs, warranty, and maintenance.
• Address customer inquiries and route technical questions to the appropriate resource.
• Plan and adjust technician hours for the Data Center business.
• Coordinate job startups and communicate scheduling with customers.
• Invoice and bill customers; perform local office AP/AR functions.
• Follow up with customers to ensure payment is received.
• Ensure timely close-out of work orders and proper filing of P.O. and related documents.
• Coordinate warranty administration process and track shipments.

Skills

Communication

Organization

Problem-solving

Customer service

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree may be considered in lieu of work experience

Tools

Astea

Job description

Location

In office; Seattle Service Office (Kent, WA)

What you will do

• Work with the Operations team and District Manager in scheduling and dispatching of Commercial HVAC Technicians for jobs (startups/repairs, warranty, maintenance).
• Address customer inquiries and route questions of technical nature to the appropriate resource.
• Continuously plan and adjust technician hours as appropriate for the Data Center business.
• Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Perform local office AP/AR functions.
• Follow up with customer to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Coordinate warranty administration process.
• Order parts and tracks shipments.
• Enter and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greets customers and maintains professional and courteous customer contact.
• Organize and coordinate inventory process.
• With a strong understanding of time management and need for urgency, prioritize work related to Data Center critical environments.

Minimum Qualifications

• High School Diploma or GED.
• 2+ years of related experience, preferably in Mechanical, Electrical, Plumbing service field or comparable industry.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong organization, problem-solving, and customer service skills.
• Bachelor's degree may be considered in lieu of work experience.
• Experience with Astea or any other service tracking software.

Your Benefits

• Multiple medical insurance plan options + dental and vision insurance.
• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions.
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage.
• Short term and long term disability.
• 88 hours company paid holidays.
• 120 hours of paid time off for new employees.
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual.
• Paid sick time in accordance with the federal, state and local law.
• Paid parental leave and tuition reimbursement after 6 months of continuous service.

Pay Rate

The typical pay rate for this position ranges from $30 - $52 per hour in the Seattle area. The range displayed represents the pay range for all positions in the job grades which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Employment Conditions

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

About Daikin Applied

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We’re part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We’re innovators and leaders. Not only as a business, but as individuals. You see, we’re not just innovating on the outside. We’re innovating on the inside to unlock people’s unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today’s most pressing challenges. That’s why Daikin offers more than a job. Here’s where you’ll be heard, be valued, belong -- and be able to make your mark. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career.