Service Coordinator: Scheduling, Warranty & Field Support

Ultipro; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Cavco Homes in Millersburg, OR is seeking a Service Coordinator to support Field Service Technicians by communicating with customers, dealers and retailers, and handling service needs per warranty guidelines.

Responsibilities include processing work orders, responding to inquiries, scheduling service and parts, reviewing invoices, and maintaining accurate service records; the role emphasizes professionalism and efficient use of resources in a manufacturing environment.

Qualifications

• Must be able to read, write and speak English.
• Experience in customer service is preferred.
• Strong communication skills, verbal and written.

Responsibilities

• Processes work orders to assist Field Service Technicians and communicates updates.
• Responds to customer calls and emails regarding service questions.
• Interprets and administers warranty/service policy terms.
• Represents Cavco Homes professionally and effectively.
• Creates and schedules service and parts requests for factory, contractors and dealers.
• Reviews and approves contractor and dealer invoices prior to payment.
• Maintains accurate service records and files.
• Communicates issues to the Service Manager.

Skills

Effective planning, organization, time

Decision making for home repairs

Read and interpret construction prints

Adapt to changing demands

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Cavco Homes in Millersburg, OR is seeking a Service Coordinator to support Field Service Technicians by communicating with customers, dealers and retailers, and handling service needs per warranty guidelines.

Responsibilities include processing work orders, responding to inquiries, scheduling service and parts, reviewing invoices, and maintaining accurate service records; the role emphasizes professionalism and efficient use of resources in a manufacturing environment.