Service Coordinator

Talentify; Goodyear (AZ); On-site; USD 42,000 - 55,000; Full time

Job summary

Cavco is seeking a Service Coordinator in Goodyear, AZ to support customer service representations, technicians and management. You will track service work orders, help plan daily workforce and ensure accurate customer data, while addressing inquiries and coordinating cross-department needs.

The role includes generating open-order reports, handling credit checks, and may involve visiting customer sites to resolve issues and promote additional services.

Qualifications

• Requires a high school diploma or its equivalent.
• 1-3 years of related Customer Service Coordinator experience.
• May be entry level if some experience in the skill.
• Works under moderate supervision.

Responsibilities

• Enters and tracks service work orders and ensures account information and recorded data is accurate.
• Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency.
• Processes customer orders and monitors and updates customer information.
• Responds to customer inquiries and requests.
• Generates reports on open orders to facilitate their completion up to and including invoicing.
• Interviews customers to obtain information and explain available services.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

Skills

Customer service

Data entry

Order processing

Reporting

Communication

Customer interviews

Coordination

Sales awareness

Credit reports

Field visits

Education

High school diploma or equivalent

Job description

ABOUT THE ROLE

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

The Service Coordinators provide logistical and administrative support to customer services representations, service technicians, and service manager to facilitate customer issue tracking, triage, and remediation. This role Works independently executing non-complex specific process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Enters and tracks service work orders and ensures account information and recorded data is accurate.
• Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency.
• Processes customer orders and monitors and updates customer information.
• Responds to customer inquiries and requests.
• Generates reports on open orders to facilitate their completion up to and including invoicing.
• Interviews customers to obtain information and explain available services.
• Coordinates customers' service needs with other departments as required to ensure customer service.
• May solicit sale of new or additional services or products.
• May obtain credit records from credit reporting agency.
• May visit customers' premises to obtain order or resolve customer problems.

MINIMUM QUALIFICATIONS

• Requires a high school diploma or its equivalent.
• Working as a Customer Service Coordinator typically requires 1-3 years of related experience.
• May be entry level if some experience in the skill.
• Works under moderate supervision.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.