Service Coordinator: Scheduling & Customer Operations

Alta Equipment Company; Lewiston (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Outstanding benefits package

401(k) with match

Competitive wages

Paid time off

10 paid holidays

Company laptop

Job summary

Alta Equipment Company in Lewiston, ME, is seeking a full-time Service Coordinator to handle interactions with service customers and vendors. Key responsibilities include scheduling service appointments, managing work orders, and coordinating maintenance for customer equipment.

Ideal candidates will have a strong customer service background, proficiency in Microsoft Office, and excellent communication skills. The role involves physical demands such as lifting and using equipment in a work environment with moving parts.

Qualifications

• Customer service experience is highly preferred.
• Working knowledge of Microsoft Word, Excel, and Outlook required.
• Possesses excellent verbal and written communication skills.
• Excellent time management skills.

Responsibilities

• Answering internal and customer service calls.
• Opening and closing work orders accurately.
• Responsible for costing work orders.
• Follow up on open issues with other departments.
• Schedule periodic maintenance for customer equipment.
• Provide backup support for admin staff.

Skills

Customer service experience

Strong computer skills

Verbal and written communication skills

Time management skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ERP systems

Job description

Alta Equipment Company in Lewiston, ME, is seeking a full-time Service Coordinator to handle interactions with service customers and vendors. Key responsibilities include scheduling service appointments, managing work orders, and coordinating maintenance for customer equipment.

Ideal candidates will have a strong customer service background, proficiency in Microsoft Office, and excellent communication skills. The role involves physical demands such as lifting and using equipment in a work environment with moving parts.