Scheduling Coordinator

Talentify; Bloomington (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Home Instead Bloomington is seeking a Service Coordinator (Scheduling) to link clients with Care Professionals, build reliable schedules, and ensure continuity of care for aging adults. The role emphasizes reliability, empathy, and strong teamwork.

No degree required; prior scheduling helps, but we will teach the right person. You’ll handle calls, coordinate with families, and adapt to changing needs, while maintaining accurate records and a mission-driven culture.

Qualifications

• Experience in scheduling or care coordination preferred.
• Ability to stay calm under pressure and handle multiple tasks.
• Excellent communication and listening skills.
• Commitment to confidentiality and professional conduct.

Responsibilities

• Build and manage schedules for clients and Care Professionals with quality matches.
• Answer calls warmly and professionally as the first point of contact.
• Respond to scheduling changes promptly, including evenings and weekends.
• Coordinate with clients, families, and caregivers to resolve issues early.
• Maintain accurate records in scheduling and care management systems.
• Identify opportunities to improve care for existing clients.
• Support caregiver engagement and team culture.

Skills

Oral and written communication

Independent work

Confidentiality

Meet deadlines

Decision making

Organizational skills

Job description

Service Coordinator (Scheduling) - Home Instead Bloomington, IN

Make a Real Difference: Join Our Mission to Enhance Senior Care!

Every day, seniors in Bloomington count on us to show up. As our scheduling coordinator, you make that happen - matching Care Professionals to clients, solving problems fast, and being the steady center of our operation. No degree required. We hire for reliability, calm under pressure, and genuine care for people. Prior scheduling or coordination experience is a plus, but we'll teach the right person. What we can't teach is work ethic and follow-through - and that's what we're really after. We're looking for someone ready to put down roots. Your work will directly contribute to our goal of expanding compassionate care for aging adults and fostering a high-quality culture, supporting our vision of "Making lives better: every day, every interaction."

Key Responsibilities: The Heart of Our Operations

• Build and manage schedules for clients and Care Professionals, with a focus on quality matches and continuity of care
• Answer incoming calls with warmth and professionalism - you're often the first voice people hear
• Monitor and respond to scheduling changes quickly, including evenings and weekends as needed
• Coordinate with clients, families, and Care Professionals to resolve issues before they become problems
• Maintain accurate records in our scheduling and care management systems
• Identify opportunities to expand and improve care for existing clients
• Support Care Professional engagement and help maintain a team culture people want to be part of

What you'll do day to day

• Build and manage schedules for clients and Care Professionals, with a focus on quality matches and continuity of care
• Answer incoming calls with warmth and professionalism - you're often the first voice people hear
• Monitor and respond to scheduling changes quickly, including evenings and weekends as needed
• Coordinate with clients, families, and Care Professionals to resolve issues before they become problems
• Maintain accurate records in our scheduling and care management systems
• Identify opportunities to expand and improve care for existing clients
• Support Care Professional engagement and help maintain a team culture people want to be part of

What we're really looking for

• You stay calm and organized when things change fast - because they will
• You communicate clearly, honestly, and with patience - even when conversations are hard
• You follow through. Every time. People are counting on you and you take that seriously
• You're comfortable with computers and pick up new software without needing to be walked through it twice
• You treat seniors, families, and coworkers with genuine respect - not just professionalism on paper
• You can handle confidential information and use sound judgment under pressure

Core Skills

• Excellent oral and written communication skills and the ability to listen effectively.
• Ability to work independently, maintain confidentiality, and meet deadlines.
• Demonstrate sound judgment, good decision-making, and effective interpersonal skills.
• Strong organizational and prioritization skills.

Professional Requirements

• Must be able to work evenings or weekends as required.
• Ability to pass a criminal background check, MVR check, and drug screen.

Why Join Klipsch Senior Care, LLC d.b.a. Home Instead?

Joining our team means you'll be part of an organization that truly cares about its employees and the seniors we serve.

• Culture: Work in a positive, supportive, and mission-driven environment.
• Growth: Ongoing training and opportunities for career advancement.