Service Coordinator: Roofing Field Support & Scheduling

Tecta America Commercial Roofing; Jessup (MD); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off & holidays

Job summary

Tecta America East LLC – Jessup Location seeks a Service Coordinator to support the Service Manager, Director, Superintendent, and field crews in the Mid-Atlantic region. You will manage customer accounts, resolve issues, and help grow the bidding pool through strong relationship-building.

Qualifications include a high school diploma, 3+ years in service or roofing, proficiency with Navision and Microsoft Office, and a valid driver's license.

Qualifications

• Requires high school diploma or equivalent; college degree considered a plus.
• Minimum of 3 years in service department, commercial roofing, and/or customer service.
• Must have strong planning, organization, detail orientation, and multi-tasking abilities.

Responsibilities

• Opens and maintains customer accounts by recording information and updating Navision records.
• Resolves service issues by assessing complaints, determining root cause, and explaining the best solution; ensures resolution.
• Develops and maintains business relationships to broaden Tecta’s bidding pool.
• Attends trade events and seminars to develop industry relationships.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by analyzing customer information.
• Investigates and resolves problems across responsibilities; gathers data to determine proper action.
• Performs accounts receivable/payable functions as needed to maintain fiscal health of the service department.
• Develops daily and weekly field schedules; manages off-hours on-call schedule.
• Performs other related duties as assigned.

Skills

Planning & organizing

Problem identification / resolution

Attention to detail

Multi-tasking

Microsoft Office proficiency

Education

High School Diploma or equivalent

College degree a plus

Tools

Navision

Microsoft Office Suite

Job description

Tecta America East LLC – Jessup Location seeks a Service Coordinator to support the Service Manager, Director, Superintendent, and field crews in the Mid-Atlantic region. You will manage customer accounts, resolve issues, and help grow the bidding pool through strong relationship-building.

Qualifications include a high school diploma, 3+ years in service or roofing, proficiency with Navision and Microsoft Office, and a valid driver's license.