Service Coordinator

Tecta America Corp.; Montevideo (MD); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Paid holidays

Job summary

Tecta America East LLC in Jessup, MD is seeking a Service Coordinator to interface with the Service Manager, Director, Superintendent, and field crews, providing comprehensive support to respond to customer needs.

The role includes opening and maintaining customer accounts in Navision, resolving issues, and coordinating schedules, with a focus on service excellence and fiscal wellness of the department.

Qualifications

• High School Diploma or equivalent; college degree a plus.
• Minimum of three years in service department or customer service.
• Strong planning, organization and multitasking abilities.
• Proficient with Microsoft Office applications.
• Valid driver's license required.

Responsibilities

• Opens and maintains customer accounts in Navision.
• Resolves service issues by assessing complaints and solutions.
• Develops business relationships to broaden bidding pool.
• Attends trade events and seminars to foster industry ties.
• Manages accounts receivable/payable for service dept.
• Develops daily and weekly field schedules; on-call rotation.
• Performs other related duties as assigned.

Skills

Planning

Organizational skills

Customer service

Communication

Problem solving

Multi-tasking

Education

High School Diploma

College degree preferred

Tools

Navision

Excel

Outlook

Word

Job description

Description

Tecta America East serves the Mid-Atlantic region, including Baltimore, Washington DC, and Virginia. We specialize in commercial and industrial roofing, offering new and re-roof installation, maintenance, and energy-efficient solutions, including green roofs and photovoltaic solar systems. Backed by experienced craftsmen and expert crews, we deliver reliable service and innovative solutions for all roofing needs.

We are seeking a Service Coordinator for our Jessup MD location.

The Service Coordinator will be responsible for interfacing with the Service Manager, Service Director, Service Superintendent, and field crews. Provide comprehensive support to all team members by effectively communicating and responding to customer needs.

Job Functions (includes):

• Opens and maintains customer accounts by recording account information and inputting into Navision and updating account information as required.
• Resolves service department/customer issues by assessing the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Develop and maintain business relationships to broaden Tecta’s bidding pool.
• Attend trade events, lunch-and-learn seminars, and trade organization meetings to further develop trade industry relationships.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Investigate and resolve problems relating to all areas of responsibility, gather and analyze information and take proper course of action.
• Perform accounts receivable and accounts payable functions as required to maintain fiscal wellness of service department.
• Develop the daily and weekly field schedule, along with managing the off-hours on-call schedule.
• Perform other related duties as assigned.

Knowledge, Skills & Experience:

• High School Diploma or equivalent, college degree a plus.
• Minimum of three (3) years of service department, commercial roofing, and/or customer service experience.
• Critical skills include planning & organizing; problem identification/resolution, attention to detail, multi-tasking, follow-through, priority setting, and accomplishing tasks in a timely manner.
• Experience with the Microsoft Office Suite (Excel, Word, Outlook) required.
• Prior commercial roofing experience a plus but not required.
• Must have a valid driver's license.
• Ability to clearly convey concepts, assumptions, and thought patterns used to develop servce documents.
• Must be able to pass a pre-employment Background Check, Drug Test and be E-Verified.

Salary starting at $65,000 and up, dependent upon experience.

Tecta America East LLC - Jessup Location, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.