Service Coordinator ( Program Team) (2771)

Paycom - ATS; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Paycom - ATS in Houston, TX seeks a detail-oriented administrator to support I-9 verification, TABE testing, and onboarding for new worksites. The role involves maintaining data accuracy across databases, assisting payroll activities, and coordinating with the Talent Development team to ensure smooth program operations.

Responsibilities include scheduling testing, preparing worksite agreements, and providing QA oversight to maintain high standards of documentation and compliance within the

Qualifications

• High school diploma or GED is required.
• Associate degree is preferred.
• Experience with payroll operations or onboarding processes is a plus.

Responsibilities

• Administer and complete all I-9 employment eligibility verification processes in accordance with federal requirements.
• Coordinate TABE testing, including scheduling and proctoring while ensuring testing standards.
• Prepare, send, and track new and renewal worksite agreements.
• Submit worksite information to designated contacts, maintaining accuracy and timeliness.
• Coordinate the onboarding process for new worksites and ensure all documentation is complete.
• Maintain and update internal databases and case management systems for accurate records.
• Assist with payroll operations and communicate payroll concerns to supervisors and interns.
• Manage office supply inventory, including ordering and distribution.
• Support Talent Development with department tasks and program operations as required.
• Conduct orientations for supervisors and interns with clear guidance on policies and processes.
• Serve as the primary contact for Employer Payroll support and provide training and troubleshooting.
• Act as QA lead to ensure processes and documentation meet standards.
• Stay informed on program guidelines and operational procedures for compliance.
• Review tasks and outputs for accuracy and adherence to protocols.
• Provide feedback to leadership on inconsistencies or gaps in processes.
• Support continuous improvement initiatives and team performance.
• Generate, analyze, and interpret reports for oversight and reporting needs.

Education

High school diploma or GED

Associate degree

Job description

Job Details: Job Location: 105 BakerRipley Central - Houston, TX, Position Type: Full-Time, Education Level: High School/ GED, Salary Range: Undisclosed, Travel Percentage: Minimal Local Travel (up to 10%), Job Category: Community Development & Family Services, Position Summary

Qualifications

High school diploma or GED required; associate degree preferred

Essential Duties and Responsibilities

• Administer and complete all I‑9 employment eligibility verification processes in accordance with federal requirements.
• Facilitate TABE testing, including scheduling, proctoring, and ensuring compliance with testing standards.
• Prepare, send, and track new and renewal worksite agreements.
• Submit worksite information to designated contacts, such as Data Insight team, maintaining accuracy and timeliness.
• Coordinate the onboarding process for new worksites, ensuring all documentation and requirements are completed.
• Maintain and update internal databases, case management systems, and tracking tools to ensure accurate and up-to-date records.
• Process and communicate intern start date updates to relevant stakeholders, such PEO company.
• Assist with payroll operations, including communicating with supervisors and interns regarding payroll concerns.
• Manage office supply inventory, including ordering, tracking, and distribution.
• Provide ongoing support to the Talent Development team by assisting with departmental tasks, coordination needs, and program operations as required.
• Conduct supervisor and intern orientations, ensuring all participants receive clear guidance on program expectations, processes, and organizational policies.
• Serve as the primary point of contact for Employer Payroll support, offering training, troubleshooting assistance, and guidance to employers and internal stakeholders.
• Serve as the team’s Quality Assurance (QA) lead to ensure all processes, documentation, and service delivery meet established organizational standards.
• Maintain a thorough understanding of program guidelines, policies, and operational procedures to ensure consistent compliance across the team.
• Review team tasks, workflows, and outputs for accuracy, completeness, and adherence to required protocols.
• Provide feedback to leadership & team members when inconsistencies or process gaps are identified.
• Monitor internal procedures as needed to align with evolving program requirements or organizational expectations.
• Partner with leadership to support continuous improvement initiatives and strengthen team performance through quality-focused practices.
• Generate, analyze, and interpret reports to support operational oversight and program performance.
• Provide clear, accurate, and actionable data summaries to leadership for decision-making and external reporting needs.