Workforce CHOICES/SNAP E&T/NCP Career Counselor

South Plains Community Action Association; Lubbock (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

South Plains Community Action Association seeks a dedicated Case Manager to support TANF, Non-Custodial Parent and SNAP E&T customers in developing the best route to self-sufficiency. You will document case management activities in WorkinTexas (WIT) and Laserfiche and provide supportive services as needed.

A high school diploma or GED is required; a Bachelor's degree in social work or related field is preferred.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Strong communication and customer service skills.
• Proficiency with Microsoft Office and basic computer literacy.

Responsibilities

• May work with TANF, Non-Custodial Parent and SNAP E&T customers to guide toward self-sufficiency.
• Document case management activities in WIT and Laserfiche; provide supportive services as needed.
• Assist in peer reviews and coordinate services with a team.

Education

High school diploma or GED

Bachelor's degree in social work or related field (preferred)

Tools

WIT

Laserfiche

Microsoft Office

Job description

May work with TANF, Non-Custodial Parent and SNAP E&T customers to provide direction in developing the best and quickest route to self-sufficiency. The case manager will document case management activities and services provided to customers in WorkinTexas (WIT), and Laserfiche. Conducts case management activities and provides supportive services to eligible customers on a as need basis. Will assist in peer reviews.

Basic computer literacy, including the ability to use the Internet and Microsoft Office products. Keyboarding skills are mandatory. Ability to work in a team environment. Excellent people skills and customer service orientation. Strong oral and written communication skills.

Knowledge of community resources and case management principles, including Objectives, standards, and methods. Familiar with structured program policies and procedures. Ability to assess customer needs, provide guidance to other staff, and assist with various case management activities. Ability to accurately calculate income levels. Ability to analyze participants' documents to determine eligibility. Ability to read and interpret eligibility requirements. Ability to properly administer and score assessment instruments.

Knowledge of, or ability to, learn and use, WIT, and other automated reporting software/systems. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Access). The ability to make frequent visits to the homes of assigned customers, and training provider sites, where appropriate. Ability to communicate professionally, and effectively, with customers, vendors, administration, and other employees. Excellent written and oral communication skills. Must be able to travel within the service area.

Education and Experience

A high school diploma or GED is required. A bachelor's degree in social work or related field preferred. An equivalent combination of experience and education may be substituted for a degree. Training experience in social work, counseling, career planning, placement, or related field desired.