Service Coordinator-Martin House

National Church Residences; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

Life Insurance

Disability Coverage

Parental Leave

Retirement Plan

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Well-being Programs

Job summary

National Church Residences is seeking Service Coordinators to advance better living and care for seniors. You will advocate for residents, coordinate programs, and serve as a liaison with community agencies to connect residents with services.

A strong customer-service orientation and collaboration with internal teams are essential. The role involves developing resources, organizing educational events, and ensuring residents receive timely access to supportive services, transportation, meals, and

Qualifications

• Bachelor’s degree in social work or related field preferred.
• Two or more years of social services delivery for elderly or families preferred.
• Knowledge of supportive services and local community resources.
• Ability to advocate, organize, problem-solve and deliver measurable results.

Responsibilities

• Coordinate programs and activities for residents.
• Serve as liaison to community agencies and providers.
• Identify low-cost services and negotiate discounts.
• Develop a resource directory of local services.
• Sponsor educational events on health care, life skills and referrals.
• Provide quality customer service and address resident concerns.
• Assist residents in accessing community services and transportation.
• Monitor feedback from residents and families; relay to appropriate parties.
• Maintain strong relationships internally and externally.

Skills

Advocacy

Organizational skills

Problem-solving

Customer service

Communication

Interpersonal skills

Education

Bachelor’s degree in social work or related field

Job description

Job Description:Competitive Pay – Awesome Benefits!Work Type: Full time -40 hours a weekSchedule: Monday thru Friday, between the hours of 8am and 5pmLocation: 3724 MLK Jr Dr. SW Atlanta, GA 30331Martin House-153 units-located in Atlanta, GA is a senior apartment community with a team of property management professionals that are unmatched in the area!National Church Residences is the nation’s largest provider of affordable senior housing and health care services.We are seeking Service Coordinators who will share our vision to advance better living and care for seniors!Key ResponsibilitiesDemonstrates ability to advocate, organize, problem-solve, and provide results for the residents servedAssume responsibility for coordinating programs and activities for residentsServe as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low-cost service providers and/or negotiate discounts.Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessaryDevelop a Resource Directory that includes a listing of state and/or local service providersSponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.Provide quality customer service to all residents, addressing concerns and assisting with basic needsAssist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counselingMonitor, document, and relay any feedback or concerns from residents and their familiesManage relationships, both internally and externally exercising appropriate communication and interpersonal skillsQualifications Education: Bachelor’s degree in social work or a related field preferred. Experience:Two or more years of experience delivering social services to elderly and/or family populations preferred.Working knowledge of supportive services and local community resources.Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.In return, National Church Residences offers an excellent total reward package that includes:Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account.Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support.Parental Leave paid at 100% for four weeks.Coverage begins first of the month following your date of hire!Dental & Vision coverage for you and your family with Nationwide providers.Company provided Life & ADD insurance and Disability coverage.Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage.Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking.Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!Reimbursement for Tuition expenses.Paid Time Off (PTO) and 9 paid Holidays.*Programs vary depending on Full Time, Part Time or Contingent Status.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.