Service Coordinator-Martin House

nationalchurchresidences; Atlanta (GA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical & Rx plans

Dental & Vision coverage

PTO & 9 paid holidays

Tuition reimbursement

Retirement program with company match

Job summary

National Church Residences is seeking Service Coordinators in Atlanta to advocate for residents and coordinate supportive services. You will engage residents, connect them with community resources, and help coordinate programs to enhance living and care for seniors.

The role emphasizes collaboration with local agencies, problem-solving, and delivering measurable outcomes while supporting a high quality of life for residents. Full-time with weekday hours.

Qualifications

• Bachelor's degree in social work or a related field preferred.
• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.

Responsibilities

• Advocate, organize, and problem-solve to deliver measurable results for residents.
• Coordinate programs and activities for residents.
• Liaise with community agencies and service providers to identify discounted or low-cost services.
• Engage residents to identify needs and refer to community resources.
• Develop a Resource Directory of state/local service providers.
• Sponsor educational events on health care, services, life skills, and referrals.
• Provide quality customer service and assist residents with basic needs.
• Assist residents in accessing community services like meals, transportation, and daily living support.
• Document resident feedback and communicate with families; manage internal/external relationships.

Skills

Advocacy

Organization

Problem-solving

Communication

Customer service

Education

Bachelor's degree in social work or related field

Job description

Job Description:

Competitive Pay - Awesome Benefits!

Work Type: Full time -40 hours a week

Schedule: Monday thru Friday, between the hours of 8am and 5pm

Location: 3724 MLK Jr Dr . SW Atlanta, GA 30331

Martin House-153 units- located in Atlanta , GA is a senior apartment community with a team of property management professionals that are unmatched in the area!

National Church Residences is the nation's largest provider of affordable senior housing and health care services.

We are seeking Service Coordinators who will share our vision to advance better living and care for seniors!

Key Responsibilities

• Demonstrates ability to advocate, organize, problem-solve, and provide results for the residents served
• Assume responsibility for coordinating programs and activities for residents
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low-cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
• Develop a Resource Directory that includes a listing of state and/or local service providers
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Provide quality customer service to all residents, addressing concerns and assisting with basic needs
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
• Monitor, document, and relay any feedback or concerns from residents and their families
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills

Qualifications

• Education: Bachelor's degree in social work or a related field preferred.
• Experience: Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx - 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.
• Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account.
• Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support.
• Parental Leave paid at 100% for four weeks.
• Coverage begins first of the month following your date of hire!
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage.
• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking .
• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!
• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!
• Reimbursement for Tuition expenses.
• Paid Time Off (PTO) and 9 paid Holidays.
• *Programs vary depending on Full Time, Part Time or Contingent Status.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.